Reply from FTUKJan 14, 2026
Dear Himani,
We’re sorry to hear that you’re unhappy with your experience, but we do need to clarify a few important points for accuracy.
First, we can confirm that you did not contact our support team by email at any point to report platform issues or request assistance other than one enquiry with help to setup your account. We are always happy to investigate and help resolve problems when traders reach out directly.
Second, after reviewing your account activity:
On Day 1, your account made a profit of $1,503.00
On Day 2, the account incurred a loss of -$5,062.50
This loss resulted in the account reaching the maximum drawdown limit, which led to the account being closed in line with the program rules and conditions.
Regarding the platform:
Our futures platform supports standard risk management tools, and thousands of traders use it daily without issue. A take-profit (TP) not being set is not a system limitation and can be managed via order tickets, brackets, or presets depending on the setup. If there was confusion around configuration, this is exactly the type of issue our support team can help with had we been contacted.
We welcome all feedback, but in this case the account closure was not due to a platform failure, and instead reflects a lack of risk management that caused the drawdown limit to be exceeded.
All rules are clearly outlined before purchase and are applied consistently to every trader.
If you’d still like assistance reviewing the platform or understanding the rules better, our support team remains available via email via [email protected].
Kind regards,
FTUK
