Reply from Fujn: Bitcoin Accelerator | Instant Crypto SwapOct 1, 2023
Hello,
After reviewing your feedback, it appears that we don't recognize you at all, and there is no record with your name or your location in our system. This suggests malicious intent by creating a false impression for our customers. We have made several attempts to contact you using the provided contact information, but we have not received any response. Your feedback contained numerous false claims, and now you have created a second account to repeat the same actions.
We want to know if you have used our service, so please double-check that you were using our services and not redirected. Could you please provide proof of your attempts to contact us? You stated that this happened on September 18th (Sunday) and you mentioned that you requested a refund and received it the same day. How is that possible? Our billing team only operates from Monday to Thursday. This is the first mistake you made. Can you edit this feedback and provide us with a screenshot where you claim that we requested the private key? Such a request is strictly prohibited in our business, and we do not engage in such practices. We would be more than willing to investigate this matter. However, from our perspective, there is no evidence of any contact request from your side or any emails, which strongly suggests that you are engaging in fraudulent activities with the intent to harm us by spreading false claims.
Please be aware that we were actively addressing the concerns raised in your feedback, and if necessary, we will pursue legal action.
Best regards,
CS James
Risk Department Team.