Poor
Based on 231 reviews
Fullofmind2.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fullofmind is listed under Education Services.
Fullofmind (fullofmind.com) has 231 customer reviews on Folks Told, with an average rating of 2.1 out of 5.
231 approved reviews, newest moderated first
Patricia M.
I purchased the Beat your Brain course. It's great for cognitive stimulation and it's fun. The support team is always available, answering very fast and solving my doubts. Thank you Pauline for your professional and kind support!
Sabina O.
The platform changed the name months ago. I bought my previous course still under the company’s name Full of Mind. After the change I still could use my course but recently the course was removed from the platform. I reached out to the Support team and they not only answered really fast but also offered me to choose one of the available courses as a replacement, free of charge. It was really nice and professional from their side. Thank you Louise for your help and professional approach!
Reply from FullofmindOct 6, 2024
Hi Sabina, Thank you so much for sharing your positive experience with us! It’s great to hear our Support Team has been able to assist you promptly and offer a suitable replacement for your course. We truly value your feedback, and I’m thrilled that Louise provided such professional and kind support. If you ever need anything else, don’t hesitate to reach out to us via the channels below: Support Team Email – [email protected] Support Team WhatsApp – https://wa.me/19292351304 We wish you a great week and to have an enjoyable experience on our platform😍 Best regards, Lina Kohl Customer Support Lead at FullofMind
Alexa R.
This people are thieves. A scam. They charge you without you noticing it. I dont even know what they sell. I just saw thieir page and they have super wanna be spiritual-artistic etc content. They have charged my card for some months for $79!! For nothing. They don't even send a link or any content ( if I would have bought this garbage). Please stay away. I also saw they have many compllaints at the Best Business Bureau in USA (aparently they haven't answered). There is another scam company called Banseji. stay away. (Just get classes and explore classes and content that are in the apps of your phone, not these scam sites)
Reply from FullofmindOct 6, 2024
Hi Alexa, I'm sorry to hear about your experience! I understand your frustration, but it sounds like there has been a misunderstanding, and we want to help resolve it as quickly as possible. It seems you mentioned a $79 charge that occurs after the end of a 7-day trial subscription. Upon the purchase of the first course, we offer customers to explore all the opportunities of our platform through the trial. You could not opt-in for it at the stage of purchase or cancel it later in your account. Please, note that the login info for your account was sent to you email address after the purchase. We recommend you check the Span, Junk, or Social folders of your email inbox. We kindly ask you to provide us with more details, such as the email associated with your account, so we can investigate the charges you mentioned. If an error was made, we will take immediate steps to correct it. We would appreciate any opportunity to clarify this situation and offer you a solution that works for you. Please, contact us via email at [email protected] or through WhatsApp at https://wa.me/19292351304, and we will be more than happy to assist you. We look forward to hearing from you soon🕊 Best regards, Lina Kohl Customer Support Lead at FullofMind
Tiffany E.
I just made a purchase today and then could not even connect to the site. All of the links in the emails I received refused connection to the site. I am still, of course within my 7 day trial period so I hope they don't drag their feet with my cancelation request on WhatsApp and via email. This for real feels horrible.
Reply from FullofmindAug 8, 2024
Hi Tiffany, We had to do an emergency server reboot which coincidently happened just right after your purchase, and I understand the inconvenience this caused. Our Support Manager Maria has already responded to your inquiries. Our platform is now stable! Please log in to your account using the Login and Password sent to your email, and access the course you purchased. If you have any further questions or requests, please reply to our emails for faster assistance. I hope the course you purchased will be beneficial to you. I wish you a great weekend! Best regards, Lina Kohl Customer Support Lead at FullofMind
Amy C.
Same as everyone else. Bought a course. Cancelled the trial immediately in hopes I would not get charged. My account on their website says "Subscription cancelled" yet still, they charge me...
Reply from FullofmindAug 8, 2024
Hi Amy! I'm sorry that you had such an unpleasant situation. However, please email us our Support Team so that I can find your account and make sure that you canceled your trial by checking this information inside our account system: Support Team Email – [email protected] Support Team WhatsApp – https://wa.me/19292351304 If there was actually a technical error, we are willing to do a refund for your paid subscription! I strive to resolve this situation in the best possible way. Please remember that we are always here for our customers and do our best to respond to all inquiries as quickly as possible. It is very important for us to make things right between us and our customers! Best regards, Lina Kohl Customer Support Lead at FullofMind
Houda Z.
I strongly advise against using Newmindstart/Fullofmind. After purchasing a course from them, I was unknowingly enrolled in a monthly subscription and charged $79. Despite multiple attempts to cancel this subscription, I found it impossible to do so. This has happened for the second consecutive month, and there appears to be no straightforward way to stop these charges. This experience feels like a clear scam, trapping customers into recurring payments without clear consent or easy cancellation options. Be cautious and steer clear of their services.
Reply from FullofmindJun 17, 2024
Hi, Houda! We're sorry to hear that you have had such a confusing experience with us. After reviewing your account, we noticed that while purchasing a course, you also ticked the box to add a free trial subscription to all courses for a week. At the stage of the purchase, you can dismiss our offer and proceed only with one course. Besides, within a week you can cancel the trial in the account settings or via our Support Team, our managers are always glad to assist you. After 7 days, the trial renewed into a monthly plan, according to the Terms of Service. As far as I can see, you contacted us via WhatsApp to request a refund, and your payment has been refunded on our side. We want things between our customers and us to be right. So, if you need further assistance, do not hesitate to contact us again, we will be happy to help you. Best regards, Lina Kohl Customer Support Lead at FullofMind
sevgi Ç.
My situation is very similar to others who left a bad review so i dont want to repeat in lenght. I was trapped into buying an all courses subscription although i intended to buy a one time course only. They refuses to refund because of 14 day turnaround policy. I should have been more careful but i am not the only one who feels scammed by this site.
Reply from FullofmindJun 20, 2024
Hi, Sevgi! I'm sorry to hear that you felt this way. I would like to clarify that we have processed your refund request for the last payment made on February. However, according to our Refund Policy, there is a strict 14-day processing time for refund requests. Unfortunately, your request for a refund regarding previous payments was submitted after this time frame. This policy is in place to ensure fairness and consistency for all of our subscribers. During each month, when you subscribed to a service, you received a detailed receipt via email with the amount paid, the name of the service, and payment details. These receipts were sent to the email address you provided during registration. In our communication with you, you have attached these receipts, which means you have received and seen them. This demonstrates the transparency of our payment process. Our customer Support Team works 365 days a year, and you had the opportunity to contact us any day with any question, including canceling your subscription or requesting a refund. If any further questions arise, do not hesitate to contact us again. Best regards, Lina Kohl Customer Support Lead at FullofMind
Simeon G.
Paid 9$ for a course and never got a password or anything to access it, no response after email contact as well. Please stay away.
Reply from FullofmindJun 18, 2024
Hi, Simeon! I am sorry to hear about the misunderstanding with our platform. We have already responded to you by email on April 24, 15 minutes later after you contacted us and sent you updated details to access your personal account so that you can view your course that you purchased. Please note that after purchasing a course, a window will appear in front of you with your Login and Password, which you can save in order to access your personal account without any problems. Also, an email is automatically sent immediately after the purchase, which duplicates the Login and Password, so that the login data will be in your email. We advise our customers to check all email folders, including Junk, Social, and Spam, to access the purchased course as soon as possible. I wish you a pleasant review of your course and hope the quality and informative nature of the course can make things better. Best regards, Lina Kohl Customer Support Lead at FullofMind
