Fun Factory PartiesReviews of funfactoryparties.com

I found this place online after looking a while for somehwere to rent some Sesame Street theme kids party mascot costumes. Mostly we wanted the Elmo and Cookie Monster but unfortunately they were out of the Cookie Monster one so we ended up renting Elmo and an Abby Cadabby. It actually turned out to be a great choice because we had a mix of both boys and girls at the party so it was kinda nice to have one of each character. The costumes looked great, the order process was easy and the company kept in touch with us the whole time. They emailed us ups tracking info ahead of time so we knew what day the costumes would arrive. They got to us 3 days before the event so we never had to worry about it. The return process was easy too. It's a good resource for kid's party characters and it seems like they have a ton of inventory, pretty much all the really popular stuff. The ones we got looked just like the tv show and were new especially the Abby.

I had hired a Molly Bubble Guppies party character entertainer from this place. She was supposed to come out to entertain a bunch of 4 year olds at a birthday party. She came about 15 minutes early but that was fine cuz all the kids were there and ready to go. She offered to wait around if we needed but I told her no just go ahead. She changed into the costume in a few minutes and came out and played a bunch of games with the kids. The games were pretty easy just basic kid party stuff like for younger children which is what we had, like kids mostly 4-5 years old. The costume she wore looked really good, very professional and actually quite a bit like the real molly from the bubble guppies cartoon. It was something good for little kids, I think kids older than this might not have been into the games cuz they were pretty much for younger children but for the ages we had it worked out pretty good.

I rented an adult size Poppy from Trolls movie mascot costume from this place. Even though I had ordered it kinda last minute it still came on time. Actually got it like 2 days before the party which was great. The costume fit good, was maybe a little bit hard to see out of and kinda hot but still looked great and the kids had fun. Got lots of cool pictures and for the price of the rental it's a good deal cuz we got to keep it for like 4 whole days. They also have Branch but we only got 1 to save some money and it was still fine. There aren't any places near here to hire a real life costume character to actually come out to the party so this is the next best thing and it's also cheaper than having to hire a live person. Plus with covid it seems safer cuz there's less contact with someone you don't know. To return the costume I just had to drop it at the UPS store down the street after. Whole thing was easy and smooth and added to our Trolls theme birthday party

I tried to book them, but the communicating with them is impossible. They seem either very busy or don't care about the customer. If they are like that before taking the money, how would they be after taking the money. Worst of all, they don't talk on phone. Not recommended. Thankfully I check other review here. And saved myself.

There should be an option for zero stars. The (owner?) of this company was so extremely rude and unprofessional I honestly thought I was being pranked. I’ve never in my life had an experience like this. His correspondence was short, condescending, and seriously just unbelievable. I am in total shock that this guy is in business and people actually pay for his services. I can’t stress enough how awful this Jeff Herring person was, I know people say this.. but I NEVER write reviews. This was such a crazy experience that I had to share..do not give this person your business, money, or time. He should honestly be ashamed of himself.

Agree with other reviews this is terrible company if you don’t want a headache during your event don’t book them. Here is what happened to me i ordered pony and petting zoo. I paid 125 deposit and was supposed to pay 370 at the event. His text message clearly said pony zoo. And if you look at their website 495 is price for an hour of petting zoo and pony. The guys showed up 40 min late with NO pony. And then he made me pay same amount as it was with pony. He keep saying that funfactory deposit doesn’t count and they are separate company. Be careful with paypal, in the text message he said 495 pony zoo, but when he sent paypal receipt it was just petting zoo for 495z when you try to complain they refer you to the paypal receipt and say see its 495 and there is no pony listed! Anyway it looks like i am not the only one these crooks ruined the party for so please just don’t book with them!

I'm at a very interesting position due to the fact I have worked for this company for over 10 yrs off and on.  I had no idea the owner Jeff was the way he was.  Let me explain.  I went to an event Jeff booked last weekend but the client said he already had a magician and Jeff was rude to him and unprofessional.  So I left the event and told Jeff I still needed to be compensated for my time as I had turned down bookings for his event as well, he said ok and never paid me.  Little did I know he had cussed out the client and threatened bodily harm come to his kids and covid as well.  I couldn't believe it. DO NOT BOOK YOUR EVENT WITH THIS COMPANY IF YOU WANT YOUR KIDS SAFE.  JEFF NEEDS TO BE REPORTED TO BBB and THE AUTHORITIES FOR MAKING TERRORISTIC THREATS.  I HAVE SCREEN SHOTTED HIS TEXT TO THE CLIENT.

Stay away from this company. Shady, unethical, rude and condenscending. Here's an sample of email received after asking a question twice: "For 178 times, I told you this before.... You are slow..." Jeff takes a deposit of more than $208 for Peppa Pig and cancels his appearance 3 DAYS before the event. I ask for a refund and he repeats himself that it is NON-Refundable. Highly recommend to stay away from this business!!!! Do you want Jeff and his staff with his unethical behavior and shady ways of doing business around your kids????