FurnitureusaReviews of furnitureusa.com

Initially the sales staff was very helpful very informative I really liked the way that he wasn't trying to sell me anything I didn't want but was able to show me several pieces that he thought I might like. Once received our delivery found out that one of the pieces was too large for our living room I wanted to change the piece which seem to be OK but I was informed that I would have to sign another paper to do that change and also I was going to be charged an additional $79. I wasn't very comfortable with that at all especially since I live a mile and a half down this road from the store they try to make an adjustment but it was still going to be $50 I work in the customer service industry in customer service is very important to myself because it's what I show my customers to the best of my ability. I didn't feel that happened here therefore I wouldn't recommend anyone back to the store and I will not be buying anything from this company or the store this was my first time shopping here and certainly will be my last.

i bought a furniture and was not satisfied...cant return they wont accept it. the frame i bought cant be used coz its not sturdy to sleep on

Very bad experience nothing promise was done I had to call so many time to follow up on my own stuff that I bought and I took 3 weeks to get it and on top of that I had to go picked up because they can't deliver it on time wow never buy from there ever.

When you buy brand new furniture and it's damaged it's frustrating to say the least! And you call and tell them and they are rude to you come on really. Way to go Furniture USA! Thanks but no thanks! Very rude!

Paid cash for my bed room & finning set sales man checked on how long items would take to be delivered , guaranteed 4 to 6 weeks & six week it would be here , now 8 weeks later my dinning room only has chairs no table & I still have to pay for delivery. I was very clear that I was only getting my stuff if it would be here in a timely manner.

I purchased over $5200.00 worth of product from the store on June 3rd 2016. This was including the killer deal they had going at the time for buy two items get the 3rd for $1. So needless to say I bought plenty of items. 1 Long beautiful wooden table 6 Chairs go to with said table (they were priced individually) 2 Large Chaises for my loft area 5 piece living room set including loveseat, couch, end table, coffee table, and lamp. Also paid for delivery and set up. The good: This was the easy part as they were super eager to make sure I found everything I wanted. I dealt with a sales manager that day that was more then helpful. The bad: Everything else.... My 3 week window for delivery of product came and went. My first delivery came at 5 weeks. This delivery was only because I kept calling to find out where my product was. They said they usually don't deliver product until all of my order was in. Made sense but not only did they have no idea when my product was going to get in they said they were going to make me come get my product that came in (whenever that was) if they did make a delivery of what they had. So finally after a few days they gave in to my outrageous (haha) demands of having them deliver the items they did have. On delivery I was reminded my end table and coffee table still wasn't in stock (which I didn't care at this point) but at least I would be getting everything else. Well during delivery the gentlemen told me my long wooden table was broke and he wasn't delivering it. He told me a supervisor would call me asap to give me an update. I waited 4 days and still no call. So I called and spoke with someone who told me they were ordering another one (well no $hit). He didn't tell me they were rushing it to me or anything along those lines. Week 7/8 the last 3 of my items will be delivered. Lets hope they are not broken. My MAIN issue with this place is at no point did anyone talk to me offering a discount towards future purchases or concrete information on to what was taking so long. or someway of making it right. Maybe refund my delivery amount. SOMETHING!! They did nothing. What a shame.

The products that we ordered were delivered damaged, one of which was delivered in a smashed box. That was after nearly a 4 week waiting period. It has taken a month to get the replacement parts, when they called about delivery of replacement I told them that if they could only deliver on Monday then it needed to be delivered after 1 pm. I got a phone call from the driver at 7:45 am saying he would be there in 45 minutes, I told the driver that there would be no one home to receive the product as they said they would deliver after 1 pm. Needless to say that was very poor customer service on their part after taking to them I am still waiting for my bed parts that should be here on Saturday nearly 2 months after my initial order.

I walked in with my three daughters I look young I was looking to buy some couches I tried to get s few floors sales men to help me I got told "keep looking", and the cold shoulder , til I was frustrated I started walking out the greeter asked me if I found everything ok I said," honestly I found something but nobody would help me!!! She took it upon herself to look up info salesmen started kind looking cause wasn't her dept I told her yes I'll take it, she said that's as far as she could do NOT ONE sales person acknowledged til I pulled out $1300 cash then is when I got smiles asked if I wanted water saying hi to my kids..... Made me sick but I don't lower myself to there level yes now that you acknowledged my money please get me the papers for this sale. I never felt so low. I was very disappointed , frustrated and after buying couches still felt horrible cause I should of takin my business elsewhere where they know to treat people regardless of how old they look, how many kids they walk in with, race regardless I WILL NEVER SEND THEM BUDINESS OR BE A RETURNING CUSTOMER!!!!