FYTOOReviews of fytoo.com

Reply from FYTOOMay 21, 2023

We're sorry for your uncomfortable wearing experience. According to our records, your order was delivered on April 29th, 2023. After receiving your glasses, you can contact our customer service center if there's any problem with your glasses. We didn't find any request from you based on our records. Because the reason leading to a discomfort wearing experience can be various, we're not able to help you solve the problem if we don't receive your request. To better help you, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated.

Reply from FYTOOMay 20, 2023

Thank you for your gracious feedback! Each pair of our glasses undergoes a rigorous quality check before shipment and we offer our customers a 30-day warranty. If you have any problems with your glasses after you receive them, please feel free to contact our customer service center and our support staff will help you out at the first opportunity! Our support staff has contacted you via email to help you solve the problem. Please kindly check your mailbox or spam folder. We're looking forward to your reply!😊

Reply from FYTOOMay 19, 2023

Thank you for your gracious feedback! We have checked your order record and the payment is normal. We have charged your order only once. In order to better understand your problem and help you resolve it, our support staff has contacted you via email. Please kindly check your mailbox or spam folder. We're looking forward to your reply! 😊

Reply from FYTOOMay 18, 2023

Thanks for yoru gracious feedback. We sincerely apologize for the unpleasant shopping experience! Our product pictures are all based on real products. If you have any questions about the products you received, please contact the customer service center promptly and our support staff will do their best to help you solve the problem! Our support staff has contacted you via email to help you out. Please kindly check your mailbox or spam folder. Thank you for your understanding and support! 😊

Reply from FYTOOMay 13, 2023

We're sorry for the inconvenience caused and we sincerely appreciate your support for Fytoo Glasses all the time. Our website holds different campaigns from time to time, which allows our customers to get the glasses they want at affordable prices. For our loyal customers, you can contact our customer service center if you would like to have an exclusive discount when placing an order. We'll help you with that. To better help you, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated. ;)

Reply from FYTOOMay 11, 2023

We're deeply sorry for having you wait for such a long time. Due to the high volume of packages generated recently, the delivery time might be a little longer than usual. Although we have tried our best to shorten the processing time of your order and shipped your order out within 24 hours, there's little thing we can do to shorten the delivery time. We're sorry for this. Your order is under transportation normally at present and it's expected to be delivered within several days. To better help you know about the status of your order, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thank you very much.

Reply from FYTOOMay 11, 2023

We sincerely apologize for having you wait for such a long time. The long wait is caused by the customization of your lenses. We need to produce your lenses based on your prescription and order information to ensure you could have a comfortable wearing experience. After the processing of your order started, we sent an email to you to explain the processing time of your order. We're deeply sorry for the inconvenience caused. According to our records, your order is under transportation normally at present and it's expected to be delivered soon. To help you know about the status of your order, our customer service agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated. :)

Reply from FYTOOMay 9, 2023

We sincerely apologize for your unpleasant shopping experience and we completely understand your feelings. After your order is shipped from our warehouse, we will get the logistic information of your order from the cooperating express company. Because it's the express company who is in charge of the delivery of the package, we couldn't know why the address of the package may be marked as insufficient. We hope that you could contact your local courier to learn about the reason leading to the delivery failure so that we can avoid this problem from happening again. We're always trying to solve the problem for you. We attached great importance to the problem with your package and got back to you for further information. But we didn't get your reply. To better help you, our customer service representative has contacted you again via email. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated.