FYTOOReviews of fytoo.com

Reply from FYTOOJan 15, 2023

We're deeply sorry for the misunderstanding caused. We've received your request saying that your glasses were broken in December. Our customer service agent began to help you with this problem, hoping that you could offer the picture of the broken lenses and the order number because we didn't find a paid order based on the email address you used to contact us. But we didn't get your reply. Could you please kindly check our reply in your mailbox or spam folder? We'll try to offer you a satisfying solution. Your understanding would be greatly appreciated. :)

Reply from FYTOODec 5, 2022

We sincerely appreciate your valuable feedback and we're sorry for the inconvenience caused. We'll learn from your suggestions carefully, optimizing our website and processing in the near future. We understand that everyone has different needs and preferences, therefore, we're sorry that sometimes our solutions may not be able to make you satisfied completely. If you have any questions about our policy or if there's any problem with your glasses, please don't hesitate to contact our customer service center. Thank you again for your sincere review! ;)

Reply from FYTOOAug 21, 2022

We appreciate your precious feedback and we're deeply sorry for your unsatisfied shopping experience. To ensure every customer can find the glasses that are most suitable for him/her, the dimensions of each frame are listed on the frame's details page. If you have questions about the frame you select, you could contact our customer service center. We're sorry to hear that you're not happy with the glasses you've received. After receiving your request, our customer service agents tried to offer you several solutions. But it seemed that the solutions we offered didn't reach your satisfaction. If you have any further requests, please feel free to contact us. We know that there're a lot of things we need to improve. We will remember your feedback and do better in the near future. Again, we apologize for the inconvenience caused and appreciate your understanding.

Reply from FYTOOMay 7, 2022

We sincerely apologize for your uncomfortable wearing experience. Because eyeglasses are a kind of special product, there might be some discomfort during the initial wearing which is not caused by the wrong prescription. Please feel free to contact our customer service department ([email protected]) if you still have a headache after a few days. We'll do everything we could to solve your problem. We'll also keep improving the quality of our products based on your precious feedback. Thank you for your understanding and support of Fytoo Glasses.