FYTOOReviews of fytoo.com

Reply from FYTOOJan 28, 2024

Thank you for your comment and we're deeply sorry for your unpleasant shopping experience. We have checked our processing records and confirmed that the glasses we shipped to you are the same as what you ordered. After receiving the glasses, you can send us a picture of the item you received if it's not the same as your order. We replied to your previous email hoping that you could send us some pictures of the glasses you received so that we can help you solve the problem properly. Unfortunately, we didn't receive your reply. To better help you, we have sent you another email. Please kindly check it in your mailbox or spam folder. Thank you for your understanding and cooperation.

Reply from FYTOOJan 18, 2024

Thanks for your kind feedback! If you have any questions after receiving the glasses, please don't hesitate to contact our customer service center. Our agent will help you solve the problem efficiently at the first time! Our agent has sent you an email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply! (●'◡'●)

Reply from FYTOOJan 18, 2024

We sincerely apologize for the inconvenience caused. This is because we received your request saying that you would like to modify the frame, so we paused the shipping of your order temporarily until receiving your reply. According to our order record, your order is in transit at present and it will be delivered soon. To better assist you, our agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thanks so much for your understanding.

Reply from FYTOOJan 16, 2024

We've received your comment. We sincerely apologize for any inconvenience caused. After receiving your issue, our agent has replied to your email actively and tried to solve this problem for you, but we're sorry we couldn't figure out the problem based on the picture you sent us. To better help you address this issue, our agent has emailed you again, please kindly check your email box or spam folder. Thanks for your understanding. We're looking forward to your reply.

Reply from FYTOOJan 14, 2024

We've received your comment. We sincerely apologize for any inconvenience caused. The dimensions of the frames on our website are fixed, which is listed on the frame's details page. You could take it as a reference before you place the order. To better address this issue, our agent has sent you an email. Please kindly check your email box or spam folder. We're looking forward to your reply.

Reply from FYTOOJan 10, 2024

We sincerely apologize that our service didn't get your satisfaction and we completely understand your feelings! According to the USPS tracking records, your order has been marked as "Delivered" and we couldn't get further information. That's why we suggest you contact USPS for a lost item certificate and then contact us again, they have the responsibility to compensate your loss, meanwhile, we will also provide the most satisfactory solution for you! To better help you solve the problem, our agent has sent you an email. Please kindly check your mailbox or spam folder. We are looking forward to your early reply!

Reply from FYTOOJan 9, 2024

We've received your comment. We sincerely apologize for this issue. Due to the Chrismas, the logistics information update is delayed. Meanwhile, the package information records may be missed by your local post office. We're sorry for this and sincerely apologize for bringing you such an unpleasant experience. We have changed the cooperate logistics company to avoid this issue and we will keep improving this situation. To better address this issue, our agent has emailed you, please kindly check your email box or spam folder. We're looking forward to your reply.

Reply from FYTOOJan 7, 2024

We sincerely apologize for the inconvenience caused. According to our records, you placed an order on our website on November 25th, 2023. And your order was delivered on December 15th, 2023. The shipping method you selected for your order is standard shipping, whose shipping time is 10-16 days. But we're sorry that the processing time of the order is not included in the shipping time shown on our website. The delivery time of your order is in the normal range. To better solve the problem, our agent has contacted you via email. Please kindly check our email in your mailbox or spam folder. Thanks so much for your understanding.