Galileo MedicalReviews of galileohealth.com

Reply from Galileo MedicalNov 21, 2024

Thanks for the follow-up, Jeehwan. Glad you got the care you needed.

Reply from Galileo MedicalOct 24, 2024

Hello Jay. We know we're not meeting expectations with regard to response times. We're focused on providing top-notch clinical care efficiently, so it’s disappointing that you’re experiencing delays. We are adding staff as quickly as we can and expect to be back to normal by the end of the month. If you still have an unmet need, please call us at (888) 613-4254 to speak to a member of our team. James

Reply from Galileo MedicalOct 21, 2024

James, we know this delay is frustrating - you came to us with a need and we couldn’t help quickly. It's something we're taking very seriously - we're adding staff as quickly as we can, while maintaining a high bar for hiring. No easy feat. That said, our top priority is ensuring you receive the care you need. If you still have an unmet need, please call us at (888) 613-4254 to speak to a member of our team. You can also email me at [email protected] to further discuss your concerns. Thank you for the honest review, and know we are working every day to make it better. James

Reply from Galileo MedicalOct 21, 2024

Lisa, thank you for leaving a review. Our care model is designed to address urgent, acute and complex care needs. I'd love to learn more about what didn't work for you regarding your more complex concern. Mind emailing me at [email protected] to further discuss your concerns? In health, James

Reply from Galileo MedicalOct 21, 2024

Hi AJ - we know our current response time is frustrating - you came to us with a need and we couldn’t help for a week. It's something we're taking seriously - we're adding staff as fast as possible, while maintaining a high bar for hiring. That said, I want to make sure you're getting what you need. If you still have an unmet need, please message us in the General Questions section of the app. You can also email me at [email protected] to further discuss your concerns. Thank you for taking the time to leave a review. We're working every day to deliver you a great experience. James

Reply from Galileo MedicalOct 21, 2024

Hello CeCe - You're right. Our current response time is frustrating. It's something we're taking very seriously - adding staff as quickly as we can, while maintaining a high bar for hiring. Our top priority is ensuring you receive the care you need when you need it, and that you are generally happy with your experience. I reached out to discuss a refund. Please feel free to email me directly at [email protected] to further discuss options. Thank you for the honest feedback, James

Reply from Galileo MedicalOct 21, 2024

Tzvia - we know the delays have been disappointing. We're taking resolving the issue very seriously - adding staff as quickly as we can, while maintaining our high bar for hiring. Separately, I'd like to better understand the inefficient back and for you experienced. Would you mind emailing me at [email protected] to further discuss your experience? James

Reply from Galileo MedicalOct 16, 2024

Hi Madeline. You’re right - we are not meeting your expectations with regard to response times. We're focused on providing top-notch clinical care efficiently, so it’s disappointing that you’re experiencing delays. We’ve added 30% to our clinical capacity, and expect our response times to be back to normal by the end of the month. You should’ve received a real time notification telling you how long the wait is so you know what to expect. If you cannot wait, please call (888) 613-4254 to speak to a member of our team.