Patti
Execution and communication need to improve
While I very much appreciate Gallant’s service of banking our pup’s stem cells for possible future use, the company needs better execution & communication. Our vet knew absolutely nothing about Gallant; I had to print off pages from their website & educate him. Gallant promises to communicate with its customers every step of the way, from sign-up through confirmed cell banking, yet I had to initiate that communication with the company, not the (preferred) other way around. Did the courier pick up my pup’s reproductive tissue? They were supposed to have emailed me; I had to ask. Did it arrive at Gallant? They were supposed to have emailed me; I had to ask. Were there enough usable stem cells for banking? They were supposed to have emailed me; I had to ask. Were the cells harvested and cryopreserved? They were supposed to have emailed me; I had to ask. Gallant needs to improve in these areas. The company sends you a certificate once you PAY for their service, and sends a gift. Great, but I would rather have a certificate at the END of the process that confirms my pup’s stem cells are cryopreserved on X date and in X vat. So while I am grateful to Gallant, they need to up their game in education, execution and customer communication. I wish them good luck!