Reply from GamerModzMar 24, 2017
Thank you for taking the time to leave a review.
Your review however is drastically inaccurate and misleading in itself. Your order shipped within the 6 - 10 business days that we quote (which is roughly 2 weeks). Also, during checkout, under where you chose your shipping option, it states "This does NOT include standard processing times".
We are very up front with this information from the start. It is in the FAQ section, it's on product pages and even when you log in to check your order it provides you with the estimated ship date based on the 6 - 10 business day window that we quote. If there was an issue here, you could have immediately contacted customer service and they could have worked with you to get what you wanted, in the time frame you wanted it like changing your order to a quick ship option.
We quote 6 - 10 business days on ALL one-off, custom made designs, like yours. With over 150 trillion possible design combinations, they are one-off, custom built.
We would greatly appreciate it if you updated your review to be truthful and not misleading to past, present and future customers.
EDIT: To your reply, your order was placed Sunday, February 26th (not a business day), processed Monday February 27th (February has 28 days in it) and shipped March 13th. This is 10 business days, because business days are Monday - Friday. Even without "business days", "over a month" would mean it shipped on or after the 26th of March, which we can see it didn't. USPS attempted to deliver your order on the 17th but posted back "business closed" and therefor delivered on the 18th. Even that "delivery date" is no where near the now "over a month to receive" in your reply.
The "2 day shipping" is the USPS shipping transit time, as stated prior, just underneath your selection of your shipping method it reads exactly "*Please Note: Shipping Transit Times Does Not Include Our Standard Processing Time".
As to covering it up, how would we be able to manipulate your transaction date data or USPS's tracking information?
It seems as though regardless of the order date on your receipt, or the united states postal service tracking/delivery information, you will stick with this "took over a month to ship" false accusation.
Thank you for your time.