Excellent
Based on 245 reviews
gamertech.shop4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gamertech Hardware: Purpose-Built• Great Deals• Top Quality Hardware• Backed by Premier Customer ServiceGamertech.shop is the online store for Gamertech Hardware. Founded by a PC Hardware enthusiast, Gamertech is committed to provided the latest top-quality PC Hardware at amazing prices. We do everything possible to beat the prices on NewEgg, Amazon, and other popular stores. We also are committed to top-notch customer service. Reach out to us if you have questions--we are happy to tell you more about Gamertech Hardware, chat about your new build that you are working on, or help you with any questions you might have about your purchase.Gamertech Hardware is the new kid on the block taking a run at the traditional PC hardware retailers. Gamertech is built and run by a gaming hardware enthusiast who cares just as much about performance and value as Gamertech’s customers. By taking a value-add approach to PC hardware retail, Gamertech is carving out a niche in an extremely difficult competitive market. The tenets of our value-add approach is captured by our slogan: Gamertech Hardware: Purpose-Built. What’s behind this is an approach that combines the best qualities of traditional hardware resellers with curation and personality that is unrivaled by the competition. What does this mean? The key differentiator is Gamertech Hardware’s approach to hardware resale. Unlike the “other guys,” Gamertech is extremely selective regarding the products that it stocks and sells. Customers know that, if they are buying something from Gamertech.shop, the product has already been well-vetted to be a top performer in its class. This is at the core of Gamertech’s mission. The other key facets of our mission is our customer service approach. Our customer support is highly personal, knowledgeable, and effective. Customer support is empowered to solve any problem a customer brings to them and are not required to just “follow the script.” People are sick of customer service scripts that get
gamertech.shop (gamertech.shop) has 245 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
245 approved reviews, newest moderated first
Sean C.
Edit: I did hear back and the cables have been shipped. No harm, no foul. Thanks for fixing this! Ordered several fans for computer. 3 of the boxes were opened and missing power cords, One was also missing the screws. I reached out twice now with no response. It’s been 2 weeks now and about to issue a chargeback if I don’t hear from someone about fixing this.
mike F.
Had bought a fan from them.. I found out it was used with out the included hardware.. notified gamertech and they sent out a replacement new one free of charge, shipped the same day. Highly recommended will continue to be a customer! Support was great! Very happy with them. A+
Douglas G.
Great price on the Lian Li Hydroshift TL . AIO. Shipping was on time. Shipping box seemed adequate but the product package had a huge ding on one corner. AIO doesn't appear to be damaged. Hope everything checks out when I get things hooked up and running. Minus one star for packaging.
Josh B.
Ordered some lian li fans Received them in a reasonable time and packaged just fine. Ordered the wrong flow direction for the 3 LCD fans so hopefully they'll do a return/swap for the reverse ones. Noob mistake on my first pc build. Emailed and filled out a return on said item above. I'm just wanting to swap it with reverse ones. Have not had a response so far. Hopefully they will soon, and if I do I'll add my experience here and change the star rating as well. Ok so when you return an item to be swapped with another your refund will show they subtract shipping and a restocking fee. But if you plane to buy/swap the item with another from them they will wave the fees and give you a full refund if the returned item is like new/undamaged or missing parts. Now they are a little slow to getting to your order, dont fret so far it seems they will get to your order within 3 to 4 days. They might just be busy at the moment. They are not quick on email responses either but again they might be busy, I'm not sure. They will still take care of you, just need to exercise patients.10/10/24
Jacob S.
I needed to add more to my order and sent them a message. within a few hours they had responded to my email and sent payment option to add the extra fans I wanted. fantastic customer service. Will be shopping with you in the future.
mbkid
Awesome retailer First time ordering from them. Had good price and items i needed in stock. Processed the order very quickly and arrived via USPS. Will definitely consider GamerTech in the future.
Cy'reese G.
Returned a purchase of $250 that I never even opened and got refunded 20 dollars, took weeks for the refund and didn't even get the money it said I was gonna get back and horrible at responding to emails. Do not recommend!
Reply from gamertech.shopAug 21, 2024
Hello Cyreese. We responded to your email and informed you we were investigating. We have documentation that only one out of 10 items was returned, which is why only a portion of your refund was issued. Nevertheless, we made a request for additional information from the logistics department to double check the documentation and ensure no error was made. In particular, we have the weight of every package that comes in before it is opened and will cross reference that with the documentation that was generated at the time the return was originally processed. If all 10 items were returned, the weight of the package will reflect that. We will follow up via email with you with the outcome. UPDATE: Hello Cyreese, we have completed our investigation and, good news, we were able to confirm the information needed to provide you an additional refund. We apologize for the error and appreciate you bringing this to our attention so we could make sure to make this right. We will follow up with you directly with details.
Evan K.
Overall good, had a part of my order get messed up but support was fast and solved it quickly and professionally.
