Marc O.
Misleading Product Description – Received an Xbox Account Instead of a Game Code
Bought an Xbox game expecting a normal digital code. Instead, I received login details for a separate Xbox account. The product page did not clearly disclose this. Refund was refused. Very misleading experience. After refusing my refund, GamiTrend agreed in writing to exchange the unused Xbox account product for a Digital Code and confirmed that the replacement would be delivered. It never was. Afterwards, they repeatedly asked me to update/remove my 1-star review and even linked provision of the code to an updated review. Later they changed the conditions again and demanded an additional payment for the key. So the issue is no longer only the misleading product description. It is also a promised replacement that was not delivered and constantly changing conditions afterwards. I have now escalated the matter to my card provider.




