Bad
Based on 11 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
gamousa.com is listed under Hobbies.
gamousa.com (gamousa.com) has 11 customer reviews on Folks Told, with an average rating of 1.8 out of 5.
11 approved reviews, newest moderated first
William S.
Sooo slow in shipping and shipping is not cheap!!..and thank goodness I purchased the GR .25 magnum for Memorial Day sale..because at almost $300 ..this looks and feels cheaply made!..$189 was too much..bad thing..I also purchased the .22 cal also. I did email them on how slow they are.. the reply was .. they do thier best..this time of year they are very busy...yea ok...I bet they tell all that.everyday of the year.
Kevin
I have made two purchases from them and their customer service was great. Had an issue with some items and they replaced them and didn't even want the old back. After I had sent them some photos and my order number of coarse. But they had to make sure I wasn't scamming them. Who wouldn't have. Would highly reccomend them and their products. I give them an A+
Jason H.
I ordered a 3 - 9 x 40mm AO BSA scope from GAMO USA on 7/12/21. It arrived on 7/16/21, so no issues there as far as time goes. However, when I opened the package and inspected the scope, I noticed that they had shipped me the wrong model. What I had ordered came with a MilDot reticle and they shipped me one with a Duplex reticle (an inferior reticle by comparison). Before attempting to send it back, I looked on their website to see the availability of the scope I ordered and it was out of stock. So are 90% of ALL their scopes. I understand that the world's supply chain has been thrown into disarray, so I called them up to try and work with them. I called them on 7/19 and the person said she would investigate and call me back. She never did. So I sent and email the next day and the response 3 days later was that the scope I ordered comes with a MilDot reticle - something I already knew - but no mention as to their mistake. I called again on 7/26 and the after talking to a 1st level rep, I was given a call back from the supervisor. I explained that they had sent me the wrong model and that I saw their inventory was completely out of stock - so I wanted to work with them if they were willing to cut me a deal. What I offered was that I wanted the difference in the price between what I ordered and what I received (by law this is what was due to me), plus I wanted an extra $30 back which equals the price of shipping and handling for NOT having to ship the item back to them and then for them to NOT have to ship me the correct item. I felt this would be fair compensation for the hassle of not getting what I ordered. I mean - they were going to have to pay that $30 to FedEx, or to me - either way they were out $30. She explained that their actual cost of shipping was only $9 - $12, so I asked for only $10 to be returned to me (plus the difference in the price of the inferior model). She said that she would rather pay the shipping, than to give me the same amount in credit. So, because she was unwilling to work with me, I decided to send back the scope and order one from a different company. Hopefully one that gets it right the first time and one that is more relatable to their customers. So in the end - GAMO USA will have to pay for shipping this product back, as well as not be able to sell it as new. Usually this means they will have to discount the re-sale by 20%. So in the end, GAMO wasted approximately $27 and ended up with a disgruntled customer who will not shop with them again, when they could have just discounted me $10. Not a great business decision.
