Average
Based on 821 reviews
Gardener's Supply Company3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Both the increase in demand and the precautions we are taking to keep everyone safe during the pandemic have created some delays in shipping and service. Learn more. Shop NowGifts for Gardeners Gardener's Supply Co. Gardener's Supply Company offers a selection of innovative gardening tools, supplies & gardening advice from compost to harvest. Shop quality composters, self watering planters, vegetable supports and rain barrels – perfect for the home gardener. Gardener's Supply Co. is 100% Employee Owned Mission Statement est. 1990 “Gardener’s Supply is in business to spread the joys and rewards of gardening, because gardening nourishes the body, elevates the spirit, builds community, and makes the world a better place.” Our Guarantee Every purchase you make is 100% guaranteed. We will exchange or refund your purchase price—excluding shipping costs—for any product that is not what you expected or does not work as described during its lifetime. Customer Service A Force for Good We believe that healthy, productive gardens have the power to change the world. Learn More Advice In the Advice section, you'll find dozens of how-to articles and DIY gardening projects. Whether you're just getting into gardening or you've been doing it for years, we're here to help. Learn More Contact Information Gardener's Supply Company1-800-876-5520128 Intervale RdBurlington, VT 05401
Gardener's Supply Company (gardeners.com) has 821 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
821 approved reviews, newest moderated first
Dean
just spent 40 min on hold to no avail. finally gave up. I imagine two things - understaffed service dept and poor phone system (should have a call back feature). problem is, I don't know where else to obtain the parts I need. enviable business model...
KE
Their shipping time is unacceptably slow, especially for the high prices they charge. Every time I have ordered it takes 3 weeks or more to get the items. This is no way to run a business. Hire the staff you need to get the job done promptly!
Keith G.
I made an internet purchase on 11 March, and today is 27 March and it has still not been shipped!!!
Cato M.
They are totally in over their heads. Spent hours trying to place an order- for a big birthday- celebration. Even spoke at length about needing it for st patty’s day- spring gardening tradition etc. the fellow who took the order- more than 2 weeks ago- said it would be no problem with arriving on time. Yesterday spent another hour- on hold twice- 6minute hold projection was actually 24… Only to get a load of self serving RUBBISH about how sorry they are! Refusing to even upgrade shipping or even TELL ME WHEN IT MIGHT SHIP. Asked for callback from supervisor. It never happened. Then today received voicemail from “supervisor “ saying he thinks maybe one part of order may have shipped…but not sure. Mind you- when I placed the order well over 2 weeks ago- all items were in stock. Which is why I spent the time to call in first place! Their feel good customer owned nonsense only goes so far- and definitely does not make the cut in terms of customer experience. They have gotten too big for their britches!!!
Ned D.
Don't update shipping online, phone hold always 30 minutes or more, limited time to call. Trying to shop local but Gardner's Supply doesn't seem to care. Nice bit about employee=owned but totally useless.
SGG
To add context to other reviews...it's been a while since I ordered from them. I placed a large order for netting & stakes on 2/29/24. Been attempting to get a shipping update. Emailed. No reply. I was able to reach a rep by phone this am (18 minutes hold time). Megan updated me that they are now shipping orders placed 2/27, 28. Advised that my order should ship by end of next week. Will update this review as it unfolds.
Aimee, North C.
I have been a gardeners.com customer for a LONG time..back when they were known as Gardeners Supply Co. That being said, I placed an order on 2/25/24 for shade cloth. Many days went by without any information regarding shipping etc. So I called yesterday, was told that the hold time was 36 minutes(approx.) I waited for a bit then hung up. Checked my emails today still nothing from them. So I called again. Finally got to speak to someone who was not helpful at all. Something about a problem with the "packaging"..not even sure what that means! I told the person that I could not see my order on the website. They responded by saying that if I created an account on or after that order it won't show up on the website.( I've had the same account for the last 13 years and I ordered from them late last year. Oh and that order is not on the website either!!) That makes zero sense to me. I was told I'll have a tracking number by tomorrow morning. I won't hold my breath. And I'm not really sure I'll be ordering from them again.
Eddie S.
Placed an order on 2/24/24 and 10 days later nothing from them. When I called I was told it takes 2 - 6 days to ship. Website doesn't even show my order, so I cannot check on status, & don't even bother to attempt to contact them on your customer page. I was told they are having problems with website and it is in work, but looking at other reviews I see that has been their excuse for months.
