Gardener's Supply CompanyReviews of gardeners.com

Raised Bed Corners were supposed to arrive by 6/4 (based on the order). On 6/6 I called an requested status of the order. Customer Rep told me that the item is on back order. She didn't know when the order would be shipped, "probably in 10 days", but she wasn't sure. Called a few days later, Rep said it has been shipped, but based on the UPS tracking number the item had not shipped yet. So either the UPS app was incorrect, or the Rep lied. I trust UPS. Why didn't they contact me about a shipping delay, like any other company? Will not buy anything from grardeners.com anymore. Plain incompetence.

Customer service is a nightmare in my opinion. I place an order for a planter which has not been delivered and is now 2 weeks late past their "expect by" date. I called and the 1st customer service rep I spoke with said she'd check on my order, asked me to "hold" and then never came back. After 15 minutes on hold I hung up and called again, waited 5 minutes in a queue, and when I got through to a 2nd rep, he either hung up on me or dropped the call after a few seconds. I place a 3rd call, waited another 6 minutes in a queue and finally spoke to a woman who promised to check on my order and get back to me within 24 hours, which never happened. This series of calls took nearly an hour of my time and I still have no answers. Would never order for them again - they obviously have some serious communication issues.

This is the very worst online company that I’ve encountered! Everything is on back order and they never communicate that to their customers. I called and they said that my items (raised bed corners) are in stock and that it will ship but it never does. And then when I tried calling back again I am given continuous lie after lie after lie. Save yourself from frustration, wasted time, and headaches! Most importantly save your money. Order somewhere else! Please read and heed the previous reviews. Also, notice how they don’t even respond to their dissatisfied customers on this forum.....IT’S BECAUSE THEY DO NOT CARE!!

Lies. Lies. Lies. And more lies!!! Beware of this company. Do yourself a favor and find someplace else to get your gardening supplies! This company doesn’t deliver! I placed an order on April 27, 2021, for their 23” Raised Bed Corners. I received a confirmation email stating that the corners were “in stock and will ship”. Never happened. I’ve called several times and spoke to numerous representatives including Ellis, who told me that he checked and that my order was in stock, would ship in a few days! That was more than a week ago! So I called again on Friday, May 14, 2021 and spoke to a “second level supervisor” by the name of Jay. He said that because he was a higher level supervisor that he had more options and could get things done! He promised a 25% discount on my order and more importantly he promised me that he would get answers and call me back on Friday or Saturday at the latest to update me and confirm the shipment of my order! LIAR! NEVER EVER HAPPENED! Still nothing! Nothing has shipped. I still have no order or resolve. I’m sure I’m not the only one! Avoid Gardener’s Supply at all cost! Tuesday, May 18, 2021: Called yet again to get answers, spoke with Tonesha who tells me that my order is now set to ship Friday, May 21, 2021. I asked to speak with a supervisor, I get Tray who informs me that Jay is not a supervisor after all!! Furthermore, she tells me that she does not believe that my order will ship this Friday and that it will mostly get pushed back again! She goes on to say that this particular supplier keeps pushing the dates back because of lack of metal supplies and lack of workers AND that they’ve been working with this supplier for over 30 years! WHAT?? So, you mean to tell me that you know ahead of time that you are not able to fulfill these orders, while you are taking them? She goes on to tell me unfortunately that’s just the way it goes sometime...oh and she’ll get back to me on Thursday! AGAIN, AVOID GARDENER’S SUPPLY AT ALL COSTS! (This is why so many people turn to Amazon, as disgusting as they may be....they deliver)!!!!

Ordered gardening box for wife for Mother’s Day that was said it would be here in a couple weeks. A few weeks later I call to check on it and they tell me it’s on back order for TWO MORE MONTHS! The worst part, zero communication. When I asked why they didn’t even attempt to let me know they where wasting my time and the mother of children gets nothing this year they stated the “might have sent me an email that ended up in my spam”. I looked, nothing.

Very poor customer service. I ordered 10 rail planters. 3 were damaged. I called and was told my wait time is 42 minutes. I emailed. I did get a incident number. But it has been over 10 business days and no one has contacted me. I will not be ordering anything from them again and I suggest that anyone reading these reviews keep that in mind. They have no customer service.

Awful customer service, don't waste your time ordering from this company. I never received my order nor any correspondence from them about it. After the expected delivery date, I emailed multiple times, never got a response. I called and was on hold for 35 mins then someone transferred me, I was on hold for another 20 mins, then was told that my order should be shipping, that is was in stock and didn't know why it hadn't been shipped out, and that I would get an email update within 24-48 hours. 5 days later, still nothing from them. I called again, was on hold for 25 mins, then got hung up on. I have received no email correspondence from them besides the initial order confirmation. This is not a proper way to run a business. I spent $190 with them to that I now need to get my order cancelled and refunded. I question if this is even a real business!

The high quality customer service touted by this company is a sham. I was told an item was in stock, no outside vendor to rely on, & would ship out w/o any delay caveats, so I ordered. I waited a month, which is double the duration of the expected delivery, & despite 4 phone calls, each time being put on hold for 10 minutes (never 9 or 11), they have no information on their ability to ship my item. They have NO INFORMATION FROM INSIDE THEIR OWN COMPANY despite an internal request of over 10 days. This is gross mismanagement. I finally lost patience and confidence in this company and cancelled my order. I have to wonder if it did arrive of what quality it would be. Each communication with their staff produced hope but no performance. DON’T BELIEVE THEM. DO NOT ORDER FROM THIS COMPANY if you expect anything to arrive