Susan
Serious billing errors which they're balking at straightening out
I've been over-billed and am having a terrible time getting things straightened out. It's impossible to get through to anyone by phone, with endless wait times on hold. If and when someone finally does answer, they can't do anything other than say, "I'll look into it." Email is no better, taking days to get the same "we'll look into it" reply. None of the actual billing adds up with the amounts on my orders. This has been going on for weeks. I've provided back-up, all to no avail. I'm ready to contact the BBB and state AG's office.



