Garden WindsReviews of gardenwinds.com

I had to give 1 star just to write review,Totally garbage and misleading with photos this crap is just fabric no hardware whatsoever in advertised canopy replacement..WACK….they got me..returning though..still back to square 1 me and the sun!!Wish I could add photos!

Zero stars; Placed an order for replacement feet for a gazebo. Tracking says delivered, emailed many times, did not hear back. Then my credit card number was stolen. Company is shipping direct from China, not Canadian at all.

Their canopy’s are not even water repellent like they claim, the cloth leaks like it’s not even there, and they don’t make good on their product

This is the only company that makes replacement gazebo roofs for the Tiverton 3 that we originally bought from Target, which is unfortunate, unless you get a custom made one. The first replacement roof that we ordered from them lasted approximately 3 years until it got enough tears etc. from the overhanging tree's twigs that it needed replacing. We then opted for the upgraded Ziplock 500 fabric which cost an additional $100+ over the Ziplock 300 basic fabric, and was supposed to be stronger & longer lasting. It fit our gazebo perfectly etc. and the color has held well since its 2022 installation. The problem is that the cotton straps to attach it to the gazebo frame have totally frayed and the hooks have detached from the Ziplock 500 material. So while the Ziplock 500 material has lasted the straps haven't so what's the point of a stronger roofing material if you can't attach it to the gazebo?? When asked if they would repair or replace the roof, Garden Winds' response was that since it's past their 1 year warranty we can purchase another roof for 20% off?!? What's the point of having a stronger fabric if the means of attaching it is a failure?? Do they think that we're that stupid? FYI, they remove all negative reviews from their website so buyer beware. Also look at the Better Business Bureau website to see what crooks these folks are.

Bought two replacement canopies from Garden Winds. The first one lasted 3 summers. Not too impressive, however given lack of other options, it was just long enough that I thought I'd give them another shot. It was still cheaper than replacing the whole metal gazebo structure, which is still in great shape. The second one, 3 years later, was considerably more expensive and I thought right away - seemed thinner and lighter than the first set. Despite waterproofing with Scotchgard spray, the roof was leaking after the first few times it rained - and not just a bit, I'm talking: pick up everything from the table right away and head inside when rain starts. After the first season with it, it could not even be removed from the structure without ripping in a few spots. Same with the installation this past summer. When it was time to take it off this fall, the canopy was paper-thin and you could rip it with two fingers. Same with their mosquito nets, by the way. Considering the high cost, by the time it's couriered to Canada, it's a rip off, given the abysmal quality. Tried to leave a review on their site - surprise, no way to do that. I wonder why!...

Stay away from this company. My rip proof canopy last 6 months and started to rip at the corners. Contacted Garden Winds. Since I was past the 6 month warranty period from purchase date I was left with a torn canopy

First, go to their site and note that almost all reviews are 5 stars. However, many of them are no newer than 4-7 years ago, and there's no way to enter a new review. Given the highly negative external reviews for this company, they're hiding something. And that something is poor quality. And to make matters worse, they're the only game in town for replacement canopies. I bought the "upgrade" canopy from them: 1) It was so small I had to cut all the ends of the gazebo frame to fit it. 2) Even with their recommended waterproofing treatment, water comes right through! It's so thin and porous you can see the sun through the stitching. 3) And because water can seep through, it gets dirty and full of mildew in shady places. 4) We're at the end of only its third year (!) and it's already starting to fall apart, and we take the canopy cover out and use it only four months every year.

I bought a swing canopy replacement in True Navy color. 2.5 months later, it is a very light lavender color. The agreed to replace it as an "exception" because their warranty does not include "environmental damage"...you won't find that language in their warranty but you will find "made from exterior fabric". Specs say it is treated for UV protection....this product did not just fade, it catastrophically failed!