Gate 1 TravelReviews of gate1travel.com

Our Italy tour of September 6 to 17, 2022 was superb due to our awesome travel director, Myriam!! She has a great sense of humor and inclusivity. No one felt left out nor ignored. Our tourmates bonded well and thus, everyone had a sweet time learning about each other. Thank you, Myriam. Noemi and Dan

We took a riverboat cruise on the Monarch Empress in July 2022. We traveled from Budapest to Prague on the Danube river. The crew on the boat was superb, we had an incredible time. Every day we were entertained, provided exceptional service, and was treated like royalty. There is a concern about booking flights with Gate1, 2 members of our party booked with Gate1, and one short flight was canceled, Gate1 then canceled all of their flights, just 2 days before beginning their trip. I heard this happened to other passengers, my advice is not to book air travel with Gate 1 but I do highly recommend the riverboat cruise.

I traveled with Gate 1 before but they have become horrible. DO NOT MAKE RESERVATION WITH THEM, THEY ARE SCAM. I have made reservation for Colombia, the website says they confirm my reservation within 3-4 business days. It it 11 business days (almost two weeks) and I call them everyday and no good answer. I need to make my flight arrangements as flight rates are going up but they do not confirm my trip. DO NOT WASTE YOUR MONEY. I have bought insurance and they will not refund my insurance when I really want to go on this trip and it is their fault for not giving me a confirmation. EXTREMELY FRUSTRATED! They should be shutdown.

Just terrible.... not sure what happened to them. I've used them over a dozen times and the last couple of years it seems they have just completely gone off the rails. They recently sent me change to my flights that was simply not acceptable. 7 hour layover when I originally had a 2 hour lay over. The reason? They never paid for the the flights so the airline increased the prices. I had fully paid for the trip for 8 months, so they simply held on tho the money. When I reached out nothing but run around and pointing fingers . They even went as far as to say that it's my responsibility to tell them to pay for the flights. Then more run around. Started pointing me to T&Cs, then started blaming the airline. No ownership of the problem after their screw up. Also do not buy the insurance, it's useless. Once they have your money they do whatever they want and you have very little recourse.

I just came back from Galapagos trip Ecuador. I found out the hotels involved not honest they took my blue tooth earbud and my brother family lost some stuff too I can’t point out which hotel but I like yo mention to this review so the future people MUST BE CAREFULLY ABOUT UR BELONGINGS

Their service is degrading. Lately they offer you a 7 days tour, but in reality is 6 because day #7 is the flight back, at midnight or 1am. This happened on our last 2 trips. So on day #6 you have a very long day, because at night they drive you to the airport for the night flight and when you arrive at your country, you have spent around 24 hours without stop. Also because they buy the bulk seats for the tour with the airlines, every body in the plane from Gate1 is not seating with their relatives, so people are trying to change seats with others, to seat with their companion. The hotels they choose are fair for the price you're paying and the busses and tour guides are pretty good.

DON'T! JUST DON'T! AWFUL FOOD, AWFUL HOTELS. AWFUL SERVICE! DON'T DO IT! If I could give it ZERO I WOULD!

Experienced my first trip with Gate1 in April 2022. We traveled to the Galapagos, Ecuador & the Amazon (Discovery Tour). I have to say it was excellent & tour of a lifetime. Our guide was very informative & fun. Gate1 has organization down pat. It was flawless especially getting to Galapagos! Whew what a trek. Phones calls to gate1 were a little difficult but calls were always returned. Exceptional Tour!