Gateway Express MovingReviews of gatewayexpressmoving.com

This is not a moving company. They contract with other movers around the country and you have no say in who is moving your belongings. This move was for a retired veteran and his wife, (my Mom and Dad.) 1) Gateway Express was dishonest from the start selling me on all the reasons why I should move by weight and not m3. At the load out in Nevada they contracted with "Champion Movers, LLC." who did not show up with a weighed truck and changed the contract to m3, with Gateway Express blessing, nearly doubling the cost of my move. 2) We did have additional items but nowhere near double. I was not on location and they had my sister sign the paperwork and at no time was anyone given permission to sign for me. The contract was with me, no one else. Gateway Express nor Champion Movers even attempted to call me and tell me about the change in billing method. 3) I sent multiple emails to Gateway Express and Map Moving, who somehow got involved, asking how they could legally change the billing method from weight to m3. Map Moving assured me the move was by weight, even though I had paperwork from the load site showing it in m3. I asked for paperwork showing weights multiple times and none was ever produced by Map Moving, Champion Movers or Gateway Express. 4) At the delivery in Daphne, AL, they contracted with Map Moving & Storage. Their people did a good job getting things unloaded and in the right places. 5) "Everything is insured, if we break anything in boxes we packed or any furniture, etc. is damaged, it is fully covered and will be replaced." This is an absolute lie! A coffee table was broken beyond repair and a curio cabinet had glass broken in it. Not bad for a cross country move. In the end though, you are dealing with Map Moving & Storage for insurance and not Gateway Express, none of which has ever been mentioned by Gateway Express. Map Moving & Storage does not cover any type of furniture made from compressed wood, so this was our loss. On the curio cabinet they offered $40, telling me I could replace the glass. When I explained to them they broke the glass and they should replace it, they did not respond. In addition, you could only receive the $40 if you signed a form agreeing to never review them negatively on a list of sites they covered, including US Government sites. 6) Needless to say, the reviews are worth much more than $40 to me. Bottom line, STAY AWAY, in my experience, an entirely dishonest operation taking advantage of retired veterans.

S C A M M E R S. This is like all other honest and real reviews everywhere, the worst, most traumatic moving experience I’ve ever had. All the seemingly 5 star reviews are fake. Do not buy it. They are moving brokers that claim they are ethical veterans and they are in fact not. They used their past military service under the guise that they are trustworthy and reputable. They are not. As many others have said, the scam they used on me is to say that they have a truck in the area, therefore, lowering the price. That was a lie. I’m honestly not even the most upset about them going from a $3,000 estimate to the $7,000 we paid. I am most upset that we were treated so poorly by “movers” not vetted or safe and all of our items are missing and/or broken. We told them many times, as well as by email, we would have GLADLY paid more money for our items to have been handled properly and not broken. We are now out thousands of dollars, not only from this horrendous move, but because all our furniture is broken and ruined. It has been devastating to us as a family. We were harassed by the delivery driver (he was affiliated with “City Moving”) and I was screamed at by him and disrespected while holding my 18 month old baby, while I am pregnant. He threatened myself with my infant child and my husband. Frankly, he was blatantly sexist and made us pay him cash under the table because he swore he saved us money. We just wanted our stuff delivered so stupidly we obliged. He took an extra $100 without telling us. Also, we were told that the service covers disassembly and reassembly. He did not want to do that because he “hadn’t eaten today” and “didn’t want to stay overnight”. Every single thing we were told and promised was a bold faced LIE. There are so many more awful details to this but instead I will leave you with this. Please for your family’s physical and emotional safety, go with a reputable moving company. We should have went with Allied in retrospect. We used them in the past, and while more expensive on the surface, they were honest and delivered all my items in mint condition. But In the end, Gateway, or whoever they are, will be more expensive because you will have to pay to replace all your broken and lost furniture. Please check the Better Business Bureau website! You will see all of their dozens of complaints and that they are not even accredited. You can also read the similar horror stories from customers as well. Be prepared to retain a lawyer as well if you hire this company because you will need it, as they will do absolutely NOTHING to help you. They will not answer your calls or reply to your emails or offer any sort of resolution. What they will do, is ignore you and hope it goes away and you get tired of calling. Their tactic is so easy to see and it’s not only unprofessional, it’s morally bankrupt. Please please do NOT ever book with these scammers! They will leave you destitute and in a worse position than before you moved.

Terrible company!!

Honestly I feel deceived through this whole process. When moving across the country you want to know that your possessions are in good hands and know that your stuff will arrive promptly when they say. Well, the person who booked me failed to tell me a couple of things, 1: that a third party company comes to move you with a shared truck with other people’s belongings (nowhere to be found in the contract) 2: who to make my payment available to, (also nowhere to be found in the contract.) so I was very confused when a company called MAP Moving & Storage came out to get my things and already had my cashiers check made out to Gateway. BUT what he did tell me is that my truck would arrive to the drop off location between 5 and 7 days, which I’m sure you’ve probably guessed by now is a bold faced lie!! Here I am in a new state almost THREE WEEKS after they picked up my stuff without a bed, my clothes or any of my personal items because my stuff sat in Colorado for TWO WEEKS before they even loaded it to a DIFFERENT truck to be driven out to me. SAVE YOUR MONEY.

Please DO NOT use this moving company. They contract with R&M Transportation for dispatching services. I moved from Maryland to Miami July 31st. First, two movers showed up and two additional contractors came, which could not put tape on a box. They just stood around and talked, so the team lead sent the two contractors home after 30 minutes. That left 2 guys moving a three level, 4 bedroom house...they started at 9:30am and did not leave my house until 10:00pm. At that point, they told me everything could not fit on the truck. and told me another truck would be there at 7:30 the next morning. The truck did not get there until 9:30. My 2018 Honda Goldwing motorcycle was on that truck. I specifically provided instructions for no one to touch the bike and I needed to drive it off the truck when the truck arrived in Miami. When I arrived to the storage place, the bike was off of the truck, and the steering wheel would not lock, the bike would not start and it had deep scratches on the rear saddle bag. Both of these companies (Gateway Express and R&M Transportation) needs to be put on every website for poor service. They do not care about customers. I tried contacting the CEO's of both companies and was told by dispatching that they do not talk to customers because they are in the field work. I will be filing a lawsuit against both companies. PLEASE DO NOT USE EITHER ONE OF THESE COMPANIES. THE SERVICE IS ABSOLUTELY HORRIBLE!

Your company “Guarantees a Five Star Experience”. What exactly does that mean? I agreed to make my move with Gateway because of the promises that I was given. You would be there through the entire process, my items would be double wrapped so no need for additional insurance costs, it would be a smooth experience, and those are just a few. As soon as the actual moving company came, since your company is actually just a broker, Gateway stopped doing anything for me. I needed help with some issues from the start and they made me contact the actual moving company and did not help at all. Then, my furniture arrived, completely unwrapped and with $6000 worth of damage. I played by the rules and paid everything I needed to. I filed a claim, and guess what? Since I took Gateway’s word for it, more specifically, Daniel at Gateway, I didn’t pay the extra to get my stuff insured more, so I was out of luck. The claim company offered me a whopping $45...for $6000 worth of damage and one item was something that was going to be handed down to my grandchildren. Now I can’t reach anyone at Gateway. I have been calling and emailing and no one wants to speak to me. I know there is a way they can make this right if they really want to and if you really “Guarantee and Five Star Move”. They clearly are just in this for the quick buck and make promises they don’t intend to keep.

If I could give negative stars to this company I would! This company is a joke. My movers just to pick up my things were 4 hours late, made me pay $200 more than I was promised at this time, took hours to load my things and ignored every single one of my questions. I was promised my things would be at my new place of living within two weeks of my things being picked up, when the day arrived I called the company and they THEN informed me that my stuff could take up to 21 business days to get to my new place of living. I dealt with this company for over a month trying to find out when my stuff was going to get here and/or where my stuff even was. I was told my things were taken to Florida, which makes no sense considering my move was from Kentucky to Las Vegas, NV. I was never given a legitimate reason as to why my things where ever taken there. It was getting to a point I was talking to their AWFUL, snappy, rude customer service representative every other day, because I thought my stuff had actually been stolen. Well a month after my things had been picked up they finally show up to my place broken and severely water damaged. This company is a scam who only cares to make a buck and has no respect for customers and their things. NEVER USE THIS COMPANY.

This is a brokers company. I initially chose this company because of the decent reviews and reasonable price. I moved from RI to California. Its been a month and I haven't received my stuff. Gateway told me around 2 weeks but likely 10 days. After the truck was loaded, it was impossible to get in touch with anyone from the office ( I tried many times, voicemails, emails, multiple numbers). This seems to be the theme from another review that I came across. I was able to get in touch with the company they are contracted with who told me their policy is 21 business days. Its been 20 business days and I havent not received my stuff. The company has not been able to give me an ETA. We asked multiple times to speak with someone from gateway but this has not happened. In addition, the contract that is online disappears after the truck is loaded. I am now questioning the authenticity of some of these reviews. Its unfortunate that they choose to act very unprofessionally and are dishonest about the time. All they had to do was be upfront from the start and respond to phone calls.