GEReviews of ge.com

It was one of the worst customer service experiences I ever had. I bought some water filters on their website. The order was supposed to get to my house between 3 to 5 business days. I never received any updates, tracking or anything similar. After the 10th day, I called them and they said they had a delay and I couldn't cancel them because they were already shipped, but that the filters would arrive two days after our conversation. I never received them. I called again, and after a long wait of almost 1 hour and three phone calls, two unprofessional agents named Alisha and Keven told me that the shipping company wasn't able to access my house, and the front of my house has direct access to the street, no fence, no a thing that can prevent anyone for leaving me a delivery. They transferred me for a refund that it took another hour just to pick up the phone, and that lady didn't even apologize for the trouble. This is so unprofessional. I will never recommend anyone to buy anything on the website.

We special ordered Cafe Appliances double wall oven with French doors on February 8th, 2024. Delivery was TBA. After thinking more, beginning of March I special ordered the matching refrigerator. We received the fridge on April 4th. All good, it matched the dishwasher, hood exhaust and microwave. FINALLY May 13th, our ovens arrived. After installation and removing the plastic film, shocked to find the ovens didn’t match anything! To top it off, there is a palm print between the glass on the upper oven door!! I’ve been in contact with cafe appliances and they dispatched a GE service person to remove and clean the glass. They can’t figure out how to do it! Also have made contact with Cafe Appliances regarding the lack of match. They just keep putting me off. Don’t get me wrong, these ovens are to die for with options, but I’m not prepared to have a mismatched kitchen! On HGTV they all match! lol

I was given an unfixable GE refrigerator. Quality control issue. A hole was drilled into refrigerant line. Nobody will come to replace it so GE is mailing me a refund and told me to get rid of the refrigerator myself. 50 bucks is what that is going to cost me for them sending me a defective refrigerator. First repair guy was a no show. 2nd repair guy was professional. I’ve been without a refrigerator for almost 3 weeks and now left to find another refrigerator on my own. Delivery for a new refrigerator that I have found will now take another 3 weeks. No compensation for getting rid of the refrigerator or all the trouble having no fridge. I wasn’t even asked where the refund should be mailed too. I’m guessing they just assume it’s the same address where the refrigerator was delivered too. I don’t even know how long it’s going to be before I get my money back. Horrible service with GE. I was on the phone with several operators taking over an hour of my time in all. Some helpful, some not. I’ll be surprised If I don’t need to call them back to find where my refund is after a couple of weeks. Time will tell.

Bought new GE dishwasher in Nov 23. About 3 weeks ago had problems with even coming on and called for warranty service. Tech from a GE contractor came out (company name started with a "B"). Unit actually came on 3 times when here...similar to our experience last 3 weeks. Took kick plate off and saw insects. Immediately said insects had gotten into electronics and fried the control board. Didnt look at boards to confirm. Said would be over $700 to repair. Not covered by warranty. Unit only cost $450. Today I pulled unit out and it completed the cycle I last punched in. So, I tightened the power connections , pushed back in and ran a longer cycle. Moral of story. Tech did not even troubleshoot the most basic thing. Check the wiring. So what he said and "diagnosed" was complete and total BS.

Dear Customer Service, I am writing to formally lodge a complaint regarding the misleading warranty practices associated with my GE Cafe refrigerator. As stated in the warranty documentation provided at the time of purchase, the refrigerator comes with a 5-year manufacturer warranty that covers the refrigeration system. However, upon seeking service for a malfunctioning ice maker, I was informed by GE customer service that the ice maker is not considered part of the refrigeration system and therefore is not covered under this warranty. This interpretation of the warranty is both disingenuous and unfair to consumers. To a layman, the term “refrigeration system” logically includes all components that are integral to the process of refrigeration, including the ice maker. The ice maker relies on the cooling capabilities of the refrigerator to produce ice, and without proper refrigeration, the ice maker cannot function. Hence, excluding the ice maker from the refrigeration system coverage seems like a deliberate attempt to limit warranty liabilities and can be construed as a bait-and-switch tactic. This kind of semantics-driven exclusion undermines the trust consumers place in GE Appliances. When I purchased this refrigerator, I did so with the understanding that I was securing a product backed by a comprehensive warranty. The exclusion of the ice maker, an essential feature for which many consumers opt for this model, from the “refrigeration system” warranty is misleading and suggests an attempt to deceive customers. I urge GE Appliances to honor the 5-year warranty in good faith by including the ice maker as part of the refrigeration system. This would not only rectify the current issue but also restore confidence in your brand’s commitment to customer satisfaction and product integrity. I expect a prompt resolution to this matter and look forward to your response. Should this complaint not be addressed satisfactorily, I will have no choice but to escalate it to relevant consumer protection authorities and consider alternative legal remedies. Thank you for your immediate attention to this issue.

Lint Issues and oil leakage onto my clothes with this GE Spacemaker dryer.

This washing machine is a total lemon. I have had it for two years and it's a piece of junk with a super bad design. I have been washing clothes for 40 years and I have never ever had a washing machine do this. When the repair man came out two months ago to clean the disgusting putrid gunk out of the bottom of the machine and I was told by him it's going to be an ongoing issue even though I am using high efficiency laundry soap I am still having the same issue. I am getting black sludge building up again that smells like raw sewage and ruins my laundry. I cannot believe I spent $1700.00 on a brand new washing machine with an "extended warranty" that they will no longer honour as according to them it's my problem and not the extended warranty company. The machine a a joke and badly designed. So I now have to cut my financial losses and take it to recycling as no one wants this "lemon". I had to buy a used washing machine today as it's all I can afford that actually works. I can't tell you how furious I am. Fuller Watson the company I bought it from in Maple Ridge BC has gone out of business and could not care as they got my money and the extended warranty company will not honour my extended warranty any further so I am totally left with a washing machine that's not useable or sellable! I will never ever by any GE appliances ever again.

My appliances are only two months old! All not working properly and microwave sounds like it’s going to blow up