GearBunchReviews of gearbunch.com

Reply from GearBunchSep 27, 2026

Hi Julie, thanks for the honest feedback, and I hear you. We've had a few long-term customers mention the same thing about fit and stretch over the past year, and we've been working on it. We're actually in the middle of rolling out an updated fabric across our leggings range, with more stretch and a softer feel, closer to what long-time customers like you are used to. Sorry we lost you as a customer over this, I hope you'll give us another look down the track once the new fabric is fully through. Dan Nikas, Founder

Reply from GearBunchAug 18, 2026

Hi Linda, Thank you for sharing your feedback. I'm sorry the small didn't work out for you, that frustrating. The good news is your new pair in a larger size is already on its way to you. If you'd like an update on where it's at or want to talk through anything else in the meantime, just reach out to [email protected] and I'll take care of it personally. Thanks again for your patience, Linda. Dan

Reply from GearBunchMar 15, 2026

Hi Cindy, Thank you for taking the time to share your feedback. We are so sorry to hear about the sizing issue with your recent order! It is definitely frustrating when an item is labeled as Large but fits much tighter than expected. We want to make this right for you immediately. Please reach out to our customer care team at [email protected] with your order number. We would be more than happy to help you process a hassle-free exchange or return, and we'll also pass your feedback along to our manufacturing team so we can look into this sizing discrepancy. We hope to hear from you soon so we can get this sorted out! Best regards, Dan

Reply from GearBunchJan 27, 2026

Hi Noel, We’re genuinely sorry to hear that this experience left you feeling this way, that’s never the impression we want to leave. After reviewing your case, we can see that a replacement order was processed for you, and as an apology for the delay in our response, you were advised to keep or gift the duplicate pair at no cost. We absolutely acknowledge that our communication was slower than it should have been, and for that we sincerely apologise. We understand how frustrating delayed responses can be, and we’re actively improving our support processes to ensure this doesn’t happen again. If there’s anything further we can assist you with, we’d still welcome the opportunity to help and make this right. Kind regards, Dan GearBunch Team

Reply from GearBunchJan 14, 2026

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your first experience with GearBunch didn’t meet your expectations. Our leggings are handmade to order, and while our sizing has not changed, there can be slight variations between styles and fabric types. We always recommend checking the specific size guide for each product and reaching out to our support team before ordering if you’re unsure, we’re always happy to help with sizing advice. Regarding our exchange policy, because each pair is custom-made once an order is placed, we’re unable to offer refunds for change-of-mind purchases. However, we do offer exchanges to ensure customers can receive the correct size where possible, and our team works hard to resolve any quality concerns raised with us directly. We truly appreciate you giving GearBunch a try and value all feedback as it helps us continue improving our products and customer experience.

Reply from GearBunchNov 10, 2025

We’re really sorry to hear you didn’t get a response, that’s not the experience we want for anyone. 💛 Our team always aims to reply quickly, so we truly apologise if your messages slipped through. Please reach out again at [email protected] and we’ll make sure your exchange request is looked after right away. 🙏

Reply from GearBunchAug 26, 2025

We acknowlege that there has been a delay with the delivery of your order, however your order has been shipped and tracking was updated as recently as 3 days ago: https://myorders.co/tracking/66700219/GM533396766700219824 Please be patient, as once the package is in the hands of the courier company we do lose control of how long it takes them to deliver your item to you.

Reply from GearBunchJun 4, 2025

Thank you so much for taking the time to share your experience, even though it was not the one we aim to deliver. We’re genuinely sorry for the frustration and delays you encountered when trying to get your issue resolved. That’s not the level of service or quality we promise our customers, and we understand why you’d feel let down. We sincerely apologise for the stitching fault and the misplacement of the label, those should have been caught before your order shipped. What’s even more disappointing is the lack of clear, timely communication from our team during your support journey. Having to resubmit photos multiple times and follow up with different representatives over weeks is unacceptable, and we’re actively working to improve our systems to prevent this from happening again. We are grateful to Dan for stepping in and ensuring the issue was finally resolved, and while we’re glad it was taken care of in the end, we completely understand why you would hesitate to order from GearBunch again. Your feedback has already been shared with our support and production teams as part of a broader quality review. If you’re open to giving us another chance in the future, we’d love the opportunity to show you the level of product and service we truly stand behind. Either way, thank you again for your honesty, it's only through feedback like yours that we get better. Warm regards, The GearBunch Team