Bad
Based on 385 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gear Elevation goes above and beyond to understand the online shopping needs of our customers. With an extensive range of products varying from home decor to health and wellness, you're sure to find products that help elevate your life. Designed to elevate your life, our products cater to diverse tastes, preferences, and lifestyles. From home decor and garden decor to health and wellness, our products are guaranteed to help boost your lifestyle.
Gear Elevation (gearelevation.com) has 385 customer reviews on Folks Told, with an average rating of 1.9 out of 5.
385 approved reviews, newest moderated first
Blue B.
Good customer servicing, no rush
Reply from Gear ElevationJun 7, 2026
Hi Blue, thank you for sharing your experience! We're happy to hear that you had a positive experience with our customer service team and felt well-supported throughout the process. Reviews like yours help us continue providing a great experience for our customers. If you ever need assistance, our Customer Service Team is always here to help. Thank you for choosing Gear Elevation!
Laurie J.
BEWARE of this company. I ordered an $80 item, must have accidentally clicked on some warranty, and the company been charging my credit card account $69.99 every three months ever since. I've called twice to cancel my "subscription," with no result.
Reply from Gear ElevationJun 1, 2026
We sincerely apologize for the frustration and inconvenience you have experienced. We understand your concerns regarding the recurring charges and appreciate you bringing this matter to our attention. Please know that subscription-related concerns are taken seriously, and we certainly do not want any customer to feel that their cancellation request was not properly addressed. We would like the opportunity to review your account and verify the status of any previous cancellation requests. If you have not already done so, please contact our support team with your order details so we can investigate the matter further and work toward a resolution. We appreciate your feedback and apologize for the negative experience. Your comments help us improve our processes and customer support.
khaled D.
Login experience was super. Good score for "needs" variaty & mix of teck/non content (e.g.electronic vrs non). Toys section has age gap older than 9 toys missing. Not user friendly when looking to pick a picture or vid about a product. It is enticing to buy stuff. You are in the USA what is the cost of shipping to Canada Ontario?
Reply from Gear ElevationMay 25, 2026
Thank you for taking the time to share your detailed feedback with us. We’re very happy to hear that you had a great login experience and found our product selection enticing and enjoyable to browse. We also truly appreciate your honest suggestions regarding the toys section, particularly the limited options for children older than 9 years old, as well as the difficulty in selecting product pictures or videos. Feedback like yours is extremely valuable and helps us identify areas where we can continue improving the shopping experience and website usability. Regarding shipping to Ontario, Canada, shipping costs may vary depending on the product, package size, and delivery location. Customers can usually view the shipping fee during checkout before completing the purchase. Thank you again for your feedback and support. We genuinely appreciate it and hope to continue improving your experience with us.
Mawi D.
The exchange was professional!
Reply from Gear ElevationMay 22, 2026
Thank you so much, Mawi, for taking the time to share your feedback with us. We’re truly glad to hear that your experience was professional and satisfactory. Providing excellent service and smooth communication is always our goal, so your kind words really mean a lot to our team. We sincerely appreciate your support and trust. If you ever need any assistance in the future, please don’t hesitate to reach out — we’ll always be happy to help.
Zack B.
Sneaky subscription. They got me for $140. Even if I noticed, the subscription offers you nothing. They should be shut down. Do not give them your money.
Reply from Gear ElevationMay 21, 2026
We sincerely apologize for the frustration and concern this experience has caused you. We understand how upsetting unexpected charges can be, and we regret that the experience did not meet your expectations. Please know that subscription-related options and charges are intended to be presented during checkout, and customer feedback like yours is taken seriously as we continuously work to improve transparency and the overall customer experience. We also understand your concern regarding the value of the subscription service and appreciate you taking the time to share your feedback. Our support team remains available to review any account or billing concerns further and assist in resolving outstanding issues whenever possible. We apologize again for the inconvenience and appreciate your feedback.
Lidia S.
I am extremely disappointed with my experience with Gear Elevation and feel completely ignored as a customer. I placed an order totaling $404.97 and received only ONE of the THREE items I paid for, despite receiving an email stating that all items had been delivered. It has now been 9 months, and I still have not received the remaining two items. To make matters worse, I paid $319.99 for the Commercial Fabric Hair Remover, only to later discover that the exact same product from the same brand was being sold elsewhere for only $54.38. When my sisters purchased it at that price after borrowing mine, I contacted customer service to request either a price adjustment or refund and even attached proof showing the identical product at the significantly lower price. Since then, I have called and emailed customer service over 20 times and have never received a single response. Not once. No explanation, no resolution, no acknowledgment whatsoever. At this point, it is extremely concerning that a company would take over $400 of a customer’s hard-earned money, fail to deliver paid-for items, and completely ignore all attempts at communication for nearly a year. I would strongly caution others before ordering from this company based on my experience.
Reply from Gear ElevationMay 16, 2026
Hi Lidia ! Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration and disappointment this situation has caused. We completely understand how upsetting it must feel to believe that items you paid for were not received and to feel that your concerns were not acknowledged. Please accept our sincere apologies for the experience you’ve had. After carefully reviewing the order details, both our system and the carrier records show that the packages were marked as delivered to the address on file. The tracking information indicates the following: Digital Display Electric Lint Remover for Clothes & Portable Lint Remover Brush Tracking Number: YT2522800703401420 Delivered: August 24, 2025 at 12:50 PM Delivery Location: Chicago – Package Room / Parcel Locker Commercial Fabric Hair Remover Tracking Number: JSEHP1774000750YQ Delivered: August 25, 2025 at 5:06 PM Delivery Location: Chicago – Front Desk / Reception / Mail Room Since the carrier confirmed delivery to the building’s designated package areas, the best next step would be to check directly with the carrier, building management, front desk staff, or mail room in case the package was received there and held for pickup. You may also contact the carrier directly through the tracking page below and click “Contact Support” at the bottom so they can investigate the delivery further: https://www.yuntrack.com/parcelTracking?id=YT2522800703401420 If the carrier confirms that the package cannot be located, you may request a non-delivery certification from the carrier or your local post office. Once you receive that document, please send it to [email protected], and we will immediately review the case and proceed with the appropriate resolution, whether that is a replacement or refund. Regarding the pricing concern, we completely understand how it can be frustrating to see a product listed at a different price elsewhere. Unfortunately, we’re unable to offer price adjustments or match pricing from other retailers since we are not affiliated with other stores or sellers and pricing can vary across different platforms. We also want to mention that our team did previously send responses, but it’s possible that those messages may have been filtered into a spam or junk folder, which can occasionally happen depending on email settings. We kindly recommend checking those folders in case our earlier replies were redirected there. We genuinely want to help resolve this matter for you and make sure your concerns are addressed properly. For quicker assistance, you’re also welcome to contact our support team directly through any of the following: Email: [email protected] Live Chat: Available on our website Phone: 888-353-8373 Again, we sincerely apologize for the frustration this situation has caused and truly appreciate you bringing it to our attention. Our team is here and ready to assist you toward a resolution.
Sherry
I ordered a device that was advertised for sleep apnea when it arrived it was broken in shipping, no problem I thought. I followed the seller's instructions when I reported the damage and I sent photos and a copy of my receipt enumerating the extra fee for shipping protection of $4.49 and the 12 month extended warranty for $7.19 making my purchase a total of $64.76 including sleeping patches which seemed to suffer no damage. I told them just send a new unit although I was really dissatisfied with the quality I bought it sight unseen and accepted that it might be shoddy. I just asked for the unit to be replaced then they sent me a reorder form and so I ignored it because I'm not that happy already and then they charged me for an entire new order. I contacted my bank when I looked at my statement thinking I would have a refund, but no I got charged again. It was only after the bank issued a refund that my bank was able to recoup their money. Then when I follow up on the refund they tell me to make a video of myself trying to repair the unit! They said the manufacturer says it can be put back together! I made the original purchase in January and now it's April and I have a broken piece of plastic that is the quality of a snap together plastic Easter egg with a small electronic board and a power cord, all in pieces... I'm not going to give any stranger a video of myself trying to reassemble a broken product. Then they can say I voided the warranty. Warning, warning, warning - these is not a legitimate business, I wish I had read reviews prior to buying.
Reply from Gear ElevationApr 8, 2026
Hi Sherry! Thank you for sharing your experience, and I’m really sorry for the frustration this has caused. I understand how disappointing it is to receive a damaged product, especially after paying for shipping protection and a warranty. I also understand your concern about being charged again instead of receiving a replacement. That should not have been confusing or stressful, and I’m sorry you had to go through your bank just to resolve it. The reorder step may not have been clearly explained, and we take responsibility for that. Regarding the request to send a repair video, I understand why that felt uncomfortable. Your feedback is valid, and we appreciate you pointing this out so we can improve how we handle these situations. We want to review your case properly and make sure everything is resolved fairly. It’s possible that some of our earlier responses did not reach your inbox, so please check your Spam or Junk folders just in case. For faster assistance, you can also contact us directly at [email protected] , via live chat, or by calling 888-353-8373. We are here to help and would really appreciate the chance to make this right for you.
t tempel N.
Same thing just happened to me. Luckily I made my purchase using the SHOP app because I was notified when the $69.99 Rewards subscription charge was made. I sent a chat on their website immediately & called the next business day and spoke with a rep. They push a bit to keep the subscription, but in the end it was cancelled, my payment refunded and I requested my credit card info be removed from their system. It’s a pretty aggressive and unappreciated way of treating customers, but I do have to say that their customer service was very responsive and my 10-minute call resulted in a refund confirmation and my account on their website showing the cancelled rewards program immediately.
Reply from Gear ElevationApr 6, 2026
Thank you for sharing your experience—we really appreciate you taking the time to leave such detailed feedback. We’re sorry for any frustration caused regarding the rewards subscription, and we completely understand your concerns. That said, we’re glad to hear that our customer service team was able to assist you promptly, process your refund, and ensure the subscription was canceled right away. Your feedback about how this process felt is very important to us, and we’ll be sure to share it with our team as we continue working to improve transparency and the overall customer experience. If there’s anything further we can assist you with, please don’t hesitate to reach out—we’re always here to help.
