Geartrade.comReviews of geartrade.com

Reply from Geartrade.comNov 21, 2023

I'm sorry you had a bad experience buying an item from the seller: Backcountry. We have sent you a free return shipping label so you can send the item back for a full refund. As soon as they receive it, we will credit you in full. Our customer service rep is also sending you a promo code as a courtesy. I hope this one experience has not soured you on using Geartrade as we are here to help you in these situations.

Reply from Geartrade.comNov 21, 2023

Thanks you for your feedback. The decision to move away from a peer-to-peer marketplace was not made lightly, but due to an increasing amount of external sellers who have taken advantage of our platform, we've decided to limit our marketplace for now. Over the years, Geartrade has grown into a thriving community of outdoor enthusiasts like you. While the vast majority of our sellers have been honest and dependable, we've faced some challenges that have made it impossible for us to keep running the marketplace business as we have. 1. Illegitimate Sellers: Unfortunately, we've seen an increase in illegitimate sellers who have taken advantage of our current marketplace system. This not only affects us but also impacts the trust within the community we've built. 2. Unfulfilled Listings: We’ve seen an uptick in sellers who have listed items on our marketplace but have not fulfilled them. This has led to a higher number of order cancellation rates, which is a frustrating experience and not fair to buyers. In order to provide a better customer experience, we're transitioning to a consignment model. This model is easier for sellers - no more going to the post office, figuring out what to charge for shipping, answering buyer questions, dealing with returns, etc. It allows us to give people a consistently better experience, faster shipping, and a longer return window. Here's how it works: You send us your items, and we handle everything, from listing and photography to shipping. When your gear sells, we send you payment via PayPal or Venmo. As of right now, sellers will no longer be able to list items directly on Geartrade; they must be shipped to us first. However, all of your current listings will continue to be listed for sale and you can edit those items and fulfill new orders as usual. So, there is no impact to your currently listed items. Please let us know if you have any questions or more feedback. We greatly appreciate you choosing to be a part of our community to re-use your gear and get more folks outside. Thanks, Geartrade.com

Reply from Geartrade.comNov 21, 2023

Thanks you for your feedback. The decision to move away from a peer-to-peer marketplace was not made lightly, but due to an increasing amount of external sellers who have taken advantage of our platform, we've decided to limit our marketplace for now. Over the years, Geartrade has grown into a thriving community of outdoor enthusiasts like you. While the vast majority of our sellers have been honest and dependable, we've faced some challenges that have made it impossible for us to keep running the marketplace business as we have. 1. Illegitimate Sellers: Unfortunately, we've seen an increase in illegitimate sellers who have taken advantage of our current marketplace system. This not only affects us but also impacts the trust within the community we've built. 2. Unfulfilled Listings: We’ve seen an uptick in sellers who have listed items on our marketplace but have not fulfilled them. This has led to a higher number of order cancellation rates, which is a frustrating experience and not fair to buyers. In order to provide a better customer experience, we're transitioning to a consignment model. This model is easier for sellers - no more going to the post office, figuring out what to charge for shipping, answering buyer questions, dealing with returns, etc. It allows us to give people a consistently better experience, faster shipping, and a longer return window. Here's how it works: You send us your items, and we handle everything, from listing and photography to shipping. When your gear sells, we send you payment via PayPal or Venmo. As of right now, sellers will no longer be able to list items directly on Geartrade; they must be shipped to us first. However, all of your current listings will continue to be listed for sale and you can edit those items and fulfill new orders as usual. So, there is no impact to your currently listed items. Please let us know if you have any questions or more feedback. We greatly appreciate you choosing to be a part of our community to re-use your gear and get more folks outside. Thanks, Geartrade.com

Reply from Geartrade.comNov 21, 2023

Thanks you for your feedback. The decision to move away from a peer-to-peer marketplace was not made lightly, but due to an increasing amount of external sellers who have taken advantage of our platform, we've decided to limit our marketplace for now. Over the years, Geartrade has grown into a thriving community of outdoor enthusiasts like you. While the vast majority of our sellers have been honest and dependable, we've faced some challenges that have made it impossible for us to keep running the marketplace business as we have. 1. Illegitimate Sellers: Unfortunately, we've seen an increase in illegitimate sellers who have taken advantage of our current marketplace system. This not only affects us but also impacts the trust within the community we've built. 2. Unfulfilled Listings: We’ve seen an uptick in sellers who have listed items on our marketplace but have not fulfilled them. This has led to a higher number of order cancellation rates, which is a frustrating experience and not fair to buyers. In order to provide a better customer experience, we're transitioning to a consignment model. This model is easier for sellers - no more going to the post office, figuring out what to charge for shipping, answering buyer questions, dealing with returns, etc. It allows us to give people a consistently better experience, faster shipping, and a longer return window. Here's how it works: You send us your items, and we handle everything, from listing and photography to shipping. When your gear sells, we send you payment via PayPal or Venmo. As of right now, sellers will no longer be able to list items directly on Geartrade; they must be shipped to us first. However, all of your current listings will continue to be listed for sale and you can edit those items and fulfill new orders as usual. So, there is no impact to your currently listed items. Please let us know if you have any questions or more feedback. We greatly appreciate you choosing to be a part of our community to re-use your gear and get more folks outside. Thanks, Geartrade.com

Reply from Geartrade.comNov 21, 2023

Scott is the best! Thanks again for your business.