Excellent
Based on 77 reviews
Geeowl4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Geeowl is a company that creates unique and personalized products that are fashionable, stylish, and of high quality. Our company has been in the industry for almost 10 years and has gained a reputation for its high sense of responsibility and enthusiastic customer support.
Geeowl (geeowl.com) has 77 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 8 reviews with 1 star · Clear filters
Maria Anna C.
My husband ordered this customized guitar phone case and yes he got the confirmation but after that nothing! It was ordered July 11th and since then nothing! We dont pick up money just anywhere! You already deducted 28.94 and another charge of.86 from atm something from our bank account yet no details after that ? When is it coming?!
Linda
My husband ordered a wooden Native American Chief plaque. This was advertised and a carved wooden sign. What he received was a cheaply made plaque with the design appearing to be an applique applied to the cheap price of wood. No engraving whatsoever. Very disappointed with plaque as not as shown or described on your website. We will never order from you and will suggest others to avoid your company.
Reply from GeeowlJan 16, 2025
Dear Linda, Thank you for reaching out, and we sincerely apologize for any inconvenience you’ve experienced with our store. To help us assist you better, please send an email detailing your concerns to [email protected] with the subject line "Trustpilot/Linda." Alternatively, you can get in touch with us through our contact page here: https://geeowl.com/contact-us/. We truly apologize for the inconvenience caused, and we look forward to resolving this matter for you as soon as possible. Best regards, Emilia from Geeowl Update: Hi Linda, We've been reaching out to assist you, but we haven’t received a response till now. We want to make sure we resolve this for you as soon as possible. Could you please check your emails or reply to our request on Trustpilot? This will help us assist you promptly. Looking forward to your response.
Mr Michael R.
What a terrible company I ordered a cap got something totally different which the quality is cheap and poor. On my order confirmation had a picture of the one I ordered and got a different cap message the company they said that is their stock cap. I should have put a code in don’t deal with this company. I complained offered me 3 dollars all I wanted was the correct cap. They are not an American company.
Reply from GeeowlJan 8, 2025
Hi Michael, We’re so sorry to hear that you’re unhappy with your experience. We truly value your feedback and would like to explain what happened to clear up any confusion. The design you selected during checkout was Design No. 1, and this was reflected in the preview link provided during your purchase. Our confirmation email also includes this link so that you can double-check your order details. If there are any concerns, we’re always happy to assist or make changes if you reach out right after placing your order. As we didn’t receive any updates or requests from you, your order was processed exactly as requested at checkout. We’ve done our best to assist you, and we kindly ask that you review our previous messages for clarification. If there’s anything further we can do to make this right, please don’t hesitate to let us know—we’re here to help and truly appreciate your understanding. Thank you again for reaching out, and we hope to resolve this for you soon. Best regards,
Erin Calandriello C.
This place sells knock off Crocs and has a terrible business policy. I ordered a Kids Size 3, which in EU sizing should be a 34-35, not a 27-28. Their entire sizing system is off, and it's to get you to buy a customized gift in the wrong size, and then tell you, oh sorry, our sizing is completely off from the US shoe sizes, but you should have looked at size chart and not assumed we size shoes like a company, allegedly based in the US would, but if you pay us $27 with shipping, or we can give 20% off code off price, and then not provide any codes to actually get these discounts, we will send you the right ones. Also no phone number listed on site, just an email. I wouldn't buy anything ever again from this place. Terrible custom service, and the product took forever to arrive. Also it was a cheap and flimsy product and not like normal crocs, which you can get for $40 via Crocs or Amazon.
Reply from GeeowlOct 8, 2024
Dear Erin, We sincerely apologize for the inconvenience you've experienced. We understand your frustration regarding the sizing issue. However, we want to clarify that we provide detailed size charts for all our products and advise customers to review them before making a purchase. Our size charts are designed to provide detailed measurements to help customers choose the best fit. Furthermore, kindly be noted that EU size is shown clearly on the drop down list while choosing the size chart, assisting our customers' convenience. The order was processed based on the information you provided, and we strive to ensure accuracy in our sizing. We have reached out to you via email to assist you further and address your concerns. Thank you for your understanding. Best regard,
Barb M.
Scam, don't be fooled. Ordered a dog mailbox cover and tried to track order number and guess what my order number wasn't found. Filed a complaint with Paypal to try to get my money back. So far the seller hasn't responded....shocker.
Reply from GeeowlFeb 22, 2024
Dear Barbara, We sincerely apologize for any inconvenience you may have experienced with your recent order. We've attempted to contact you via email, but it appears we haven't received a response. Could you please take a moment to check your email, including your spam folder, for any messages from us regarding the status of your order? We're here to assist you in any way we can. If you have any questions or concerns, please don't hesitate to reach out to us. We appreciate your prompt attention to this matter and hope to hear from you soon. Best regards, Geeowl
Ellen L.
Quality is poor. Name was printed crooked on one shoe. Sizing is not accurate. Also shipment tracking is not helpful. I would not buy from this company again
Reply from GeeowlDec 27, 2023
Dear Ellen, We sincerely apologize for any inconvenience you've experienced with your recent purchase. To address your concerns, we have already sent you an email. Please help us check promptly, we are here to assist you. Once again, we sincerely apologize for any inconvenience caused. Thank you for your patience and understanding. Hope to hear from you soon Warm regards, Rachel from Geeowl
Ivonne Fernández G.
I ordered 2 pairs of faux crocs and they sent to me 2 sizes more than I ask. His sizes measurements are not accurate. Ask for refund and they just offer 15% return or 50% for new order. Off course I can’t believe they will send the correct size. I can’t recommend this company.
Reply from GeeowlSep 29, 2023
Dear Ivonne, Thank you for your feedback with us. We sincerely apologize for any inconvenience you've experienced with your recent purchase. We have investigated the issue you raised regarding the sizing discrepancy. Upon our review, it appears that the clogs sent to you align with the specifications provided in your order and our size chart displayed on our website. We genuinely regret any dissatisfaction you've faced. To address your concerns, we have already sent you an email outlining the available options for resolution. Once again, we sincerely apologize for any inconvenience caused. Thank you for your patience and understanding. Hope to hear from you soon Warm regards, Rachel from Geeowl
Lauri O.
First order, wrong size. Reordered, got lost in customs. Every order takes forever to get here. I'm on my 3rd try at this. Not very optimistic on this one either. spent months just trying to get a pair of shoes that fit. I have over 20 emails with all these issues. I wish they were shipped from the USA. I will not order ever again.
Reply from GeeowlSep 14, 2023
Hello Lauri, We deeply regret the unpleasant experience you've had with our store. Upon thorough exmination, we verified that the initial order was placed and successfully delivered in the size you requested. However, we understand that they may not have met your expectations, and for this reason, we have assist you in receiving the second pair. We sincerely apologize for the inconvenience caused when the replacement package was lost during transit. We acknowledge the frustration this situation has caused you and are committed to enhancing our tracking system to prevent such issues in the future. Regarding your email received in September regarding the cancellation, we promptly processed a refund for the second order as per your request. Once again, we extend our heartfelt apologies for this matter, and we have sent you an email to discuss and resolve the issue further. Your satisfaction is of utmost importance to us, and we are dedicated to ensuring this matter is resolved to your contentment. Thank you for your understanding. Best regards. Geeowl
