geneproprotein.comReviews of geneproprotein.com

Reply from geneproprotein.comOct 24, 2025

Raahim. We did respond to you and let you know that once those labels were received it would put your order into production and the average fulfillment time, per policy, is 15-30 days. Which would put us at November 14th per policy for fulfillment and as you are aware we are in the midst of a global protein shortage as well

Reply from geneproprotein.comDec 12, 2025

It is with the heaviest of hearts that I write to you today to announce the permanent closure of Genepro’s operations. Since 2014, Genepro has been more than just a business to us; it has been our "baby." For 12 years, we have poured our passion, energy, and lives into creating what we truly believe is the best protein in the industry. However, a "perfect storm" of insurmountable challenges over the last year and a half has forced us to make the incredibly difficult decision to cease operations and file for bankruptcy. This decision was not made lightly. We fought to stay afloat until the very last moment, utilizing all personal and business funds in an attempt to navigate through these unprecedented times. We believe you deserve transparency regarding the events that led us here: • Global Supply Chain Crisis: The Global Protein Shortages have severely impacted our industry. We have faced an inability to procure raw protein, with supply channels completely stalled until at least Q2 of 2026. • Unsustainable Costs: In 2025 alone, the scarcity of protein drove pricing up by over 60%. This hyper-inflation meant that for quite some time, we were incurring an incremental loss on every single order we shipped. • Regulatory Challenges: Recently, an FDA inspection required us to issue a recall regarding our packaging for failing to list "Milk Allergen" on external bags. This placed an immense strain on our already depleted resources. Case RES# 98013 • Financial & Operational Blocks: While trying to salvage the company, we were hit by a wave of fraudulent actions, including chargebacks and wire reversals that were/are in direct violation of the sales agreements in place. These attacks resulted in the closure of our merchant services and bank accounts, putting the company further into the negative and removing our ability to transact. ***Important Notice Regarding Communication and Claims*** Because we have formally ceased operations and are entering bankruptcy proceedings, we are legally and operationally unable to maintain customer support channels. Effective immediately, all email addresses, phone lines, social media messaging, and text support channels for Genepro are permanently closed and unmonitored. We respectfully ask that you do not attempt to contact former employees, personal family accounts, or other unaffiliated businesses regarding Genepro matters, as they have no access to Genepro systems or funds. Pursuant to the Automatic Stay provisions of 11 U.S. Code § 362, all actions to recover claims or demands for payment must be paused and addressed solely through the bankruptcy court process. We cannot legally process refunds, respond to individual inquiries, or negotiate claims outside of this court-supervised system. To our long-standing customers: Thank you. Your loyalty over the last decade has meant the world to us. It was your support that helped us achieve the GHP International Life Science Award for Best Protein, an accolade we will always hold dear. To our newer customers, and specifically those who have placed orders that we are now unable to fulfill: We offer our deepest, most sincere apologies. We understand the frustration of spending hard-earned money and not receiving your product. Please know that this is not the outcome we ever wanted. We fought hard to keep the lights on so we could serve you, but the convergence of these economic and operational disasters simply left us with no path forward. Closing Genepro is the most painful professional decision we have ever had to make. We are devastated to say goodbye, but we remain incredibly grateful for the community that grew around this brand. With sincere gratitude and regret,

Reply from geneproprotein.comDec 12, 2025

It is with the heaviest of hearts that I write to you today to announce the permanent closure of Genepro’s operations. Since 2014, Genepro has been more than just a business to us; it has been our "baby." For 12 years, we have poured our passion, energy, and lives into creating what we truly believe is the best protein in the industry. However, a "perfect storm" of insurmountable challenges over the last year and a half has forced us to make the incredibly difficult decision to cease operations and file for bankruptcy. This decision was not made lightly. We fought to stay afloat until the very last moment, utilizing all personal and business funds in an attempt to navigate through these unprecedented times. We believe you deserve transparency regarding the events that led us here: • Global Supply Chain Crisis: The Global Protein Shortages have severely impacted our industry. We have faced an inability to procure raw protein, with supply channels completely stalled until at least Q2 of 2026. • Unsustainable Costs: In 2025 alone, the scarcity of protein drove pricing up by over 60%. This hyper-inflation meant that for quite some time, we were incurring an incremental loss on every single order we shipped. • Regulatory Challenges: Recently, an FDA inspection required us to issue a recall regarding our packaging for failing to list "Milk Allergen" on external bags. This placed an immense strain on our already depleted resources. Case RES# 98013 • Financial & Operational Blocks: While trying to salvage the company, we were hit by a wave of fraudulent actions, including chargebacks and wire reversals that were/are in direct violation of the sales agreements in place. These attacks resulted in the closure of our merchant services and bank accounts, putting the company further into the negative and removing our ability to transact. ***Important Notice Regarding Communication and Claims*** Because we have formally ceased operations and are entering bankruptcy proceedings, we are legally and operationally unable to maintain customer support channels. Effective immediately, all email addresses, phone lines, social media messaging, and text support channels for Genepro are permanently closed and unmonitored. We respectfully ask that you do not attempt to contact former employees, personal family accounts, or other unaffiliated businesses regarding Genepro matters, as they have no access to Genepro systems or funds. Pursuant to the Automatic Stay provisions of 11 U.S. Code § 362, all actions to recover claims or demands for payment must be paused and addressed solely through the bankruptcy court process. We cannot legally process refunds, respond to individual inquiries, or negotiate claims outside of this court-supervised system. To our long-standing customers: Thank you. Your loyalty over the last decade has meant the world to us. It was your support that helped us achieve the GHP International Life Science Award for Best Protein, an accolade we will always hold dear. To our newer customers, and specifically those who have placed orders that we are now unable to fulfill: We offer our deepest, most sincere apologies. We understand the frustration of spending hard-earned money and not receiving your product. Please know that this is not the outcome we ever wanted. We fought hard to keep the lights on so we could serve you, but the convergence of these economic and operational disasters simply left us with no path forward. Closing Genepro is the most painful professional decision we have ever had to make. We are devastated to say goodbye, but we remain incredibly grateful for the community that grew around this brand. With sincere gratitude and regret,

Reply from geneproprotein.comDec 12, 2025

It is with the heaviest of hearts that I write to you today to announce the permanent closure of Genepro’s operations. Since 2014, Genepro has been more than just a business to us; it has been our "baby." For 12 years, we have poured our passion, energy, and lives into creating what we truly believe is the best protein in the industry. However, a "perfect storm" of insurmountable challenges over the last year and a half has forced us to make the incredibly difficult decision to cease operations and file for bankruptcy. This decision was not made lightly. We fought to stay afloat until the very last moment, utilizing all personal and business funds in an attempt to navigate through these unprecedented times. We believe you deserve transparency regarding the events that led us here: • Global Supply Chain Crisis: The Global Protein Shortages have severely impacted our industry. We have faced an inability to procure raw protein, with supply channels completely stalled until at least Q2 of 2026. • Unsustainable Costs: In 2025 alone, the scarcity of protein drove pricing up by over 60%. This hyper-inflation meant that for quite some time, we were incurring an incremental loss on every single order we shipped. • Regulatory Challenges: Recently, an FDA inspection required us to issue a recall regarding our packaging for failing to list "Milk Allergen" on external bags. This placed an immense strain on our already depleted resources. Case RES# 98013 • Financial & Operational Blocks: While trying to salvage the company, we were hit by a wave of fraudulent actions, including chargebacks and wire reversals that were/are in direct violation of the sales agreements in place. These attacks resulted in the closure of our merchant services and bank accounts, putting the company further into the negative and removing our ability to transact. ***Important Notice Regarding Communication and Claims*** Because we have formally ceased operations and are entering bankruptcy proceedings, we are legally and operationally unable to maintain customer support channels. Effective immediately, all email addresses, phone lines, social media messaging, and text support channels for Genepro are permanently closed and unmonitored. We respectfully ask that you do not attempt to contact former employees, personal family accounts, or other unaffiliated businesses regarding Genepro matters, as they have no access to Genepro systems or funds. Pursuant to the Automatic Stay provisions of 11 U.S. Code § 362, all actions to recover claims or demands for payment must be paused and addressed solely through the bankruptcy court process. We cannot legally process refunds, respond to individual inquiries, or negotiate claims outside of this court-supervised system. To our long-standing customers: Thank you. Your loyalty over the last decade has meant the world to us. It was your support that helped us achieve the GHP International Life Science Award for Best Protein, an accolade we will always hold dear. To our newer customers, and specifically those who have placed orders that we are now unable to fulfill: We offer our deepest, most sincere apologies. We understand the frustration of spending hard-earned money and not receiving your product. Please know that this is not the outcome we ever wanted. We fought hard to keep the lights on so we could serve you, but the convergence of these economic and operational disasters simply left us with no path forward. Closing Genepro is the most painful professional decision we have ever had to make. We are devastated to say goodbye, but we remain incredibly grateful for the community that grew around this brand. With sincere gratitude and regret,

Reply from geneproprotein.comOct 3, 2025

All orders require the submittal of the sales agreement and an email with an order or a completed purchase order form. This is clearly stated in all correspondence as well as our company's public facing policy pages on our website.

Reply from geneproprotein.comOct 1, 2025

Trustpilot Review Response for Order 74977G4 Thank you for sharing your feedback regarding order 74977G4. We value your input and appreciate the opportunity to clarify the details of your experience. Customer Issue and Policy Exception We understand that you encountered an issue with your Amazon account and subsequently requested to switch to a different product on September 3rd. While our standard company policy does not typically allow for product changes after order placement, we made an exception in your case to support your unique situation. Order Processing Timeline The required FNSKU and shipping labels for your updated order were received on September 22, 2025. In accordance with our policy, production for your order began once all necessary labels were received. Shipping Policy and Current Status Our shipping policy stipulates that orders are shipped within 15 to 30 business days from the start of production. As of October 1st, it is business day 7 of this window. Business day 30 will occur on December 3rd, 2025. Your order is currently progressing within the established timeframe and remains compliant with our shipping policy. https://worldsbestprotein.com/policies/shipping-policy) Trisha Corle - Genepro Legal Department

Reply from geneproprotein.comSep 30, 2025

We shipped all products via the shipping labels that you submitted. We do not provide shipping to insure if there are any issues with deliveries, it wasn't anything we have or could have done. In addition, we have not received any product back from Amazon. They have accepted all incoming boxes and as sent to you delivery proof previously. We take your allegations of cheat and fraud as slander and we will treat it as so as have shown on several occasions that ALL products were delivered. If there is an issue with your stock, you will need to reach to your Amazon rep to see where your inventory is. Again, we have shipped all products and you have even confirmed in your "review" that Amazon received it. There were NO items sent back and out of 14 years, we have had a total of 17 units "damaged" in that entire time so having 326 packs damaged would not be feasible. We are always willing to work with our vendors but there has to be proof and information provided in order for us to assist. From our side, this order has been fulfilled. Please work with your Amazon rep and reach back to us with the information and proofs as to where they have your inventory as we have not received any items back to us. Not from you or any damaged returns in 2025 from Amazon.