Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Geozilla
GeoZilla is your all-in-one family safety app, designed to keep you connected with your loved ones, no matter where life takes them. Whether you’re a parent, partner, or caregiver, GeoZilla helps you know where your family is, how they’re doing, and when they need you most. GeoZilla ensures the safety of your loved ones with state-of-the-art ML algorithms.Unlock the full potential of GPS: Locate kids, friends, and elders instantly using GPS on their phones. Stay connected and offer support when they need you. Advanced machine learning algorithms ensure their safety, giving you peace of mind.Crash Detection & Driver Safety: Crash Detection alerts your Emergency Contacts so you can get help faster. Driver Safety reports work to lower the risk of an accident by informing you of family members' phone use, speeding, and distracted driving.Driver Coaching: The motion sensors on your phone register every time a risk-inducing situation occurs to educate you and lower the possibility of an accident. Be informed if family members use their phone while driving, if they are speeding, or driving aggressively.Pair GeoZilla app with a GPS tracking device: Use GeoZilla app on your phone, or pair it with a GPS tracker. Choose from multiple wearable devices to keep track of your dog, attach to your kid’s bag, or use with your car. Find your tracker in seconds on the same map as your family. Find your loved ones, find your calm with GeoZilla.
Geozilla (geozilla.com) has 618 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
⭐☆☆☆☆ Very Disappointing Customer Service and Refund Process
I am extremely disappointed with my experience with GeoZilla. I was charged USD $49.98, and when I tried to resolve the issue and request a refund, the customer support team repeatedly told me they could not find my subscription using either of my two email addresses.
The cancellation and refund process has been frustrating and unnecessarily complicated. I am also disappointed that I received a warning that my support request could be automatically closed within 24 hours while my issue remained unresolved.
I have spent enough time trying to resolve this matter, but I still do not have a satisfactory outcome. I have now raised a dispute with my bank.
Based on my personal experience, I would not recommend this service to others unless the company improves its billing transparency and customer support. I hope other consumers read reviews carefully before subscribing.
Reply from GeozillaOct 23, 2026
We are deeply sorry to hear about your negative experience.
Please note that our auto-renewal terms are clearly presented on the offer screen prior to purchase, and step-by-step instructions for managing or canceling your subscription are available on our website.
We sincerely apologize for any confusion this may have caused.
CR
cristalgraphique
Arnaque total
Arnaque total ! Fuyez ce site ! J'ai souscrit à une offre d'essai de 2.99€ le 30/03/2026 pour retrouver un portable perdu. Depuis j'ai été automatiquement abonné à leur service pour un coup de 39.99€ par mois sans accord de ma part. Ca fait 7 mois que la plaisanterie dure. Vous êtes prélevé automatiquement sans possibilité d'annuler leur souscription de m.....
Impossible de se désabonner malgré le lien inutile qui n'aboutie à aucune solution. C'est une pur arnaque. Je doute fortement des réponses qui disent qu'ils ont remboursé les utilisateurs. Site situé à Chypre ou Malte donc en dehors de tout recours.
Fuyez ! Fuyez ! Fuyez !
Reply from GeozillaOct 23, 2026
Nous sommes sincèrement désolés d'apprendre que vous avez rencontré des problèmes avec l'application !
Vous trouverez la marche à suivre pour effectuer une annulation dans la section FAQ, sur le site web de notre produit.
Nos conditions de renouvellement automatique sont indiquées sur l'écran de l'offre avant la validation de l'achat. Veuillez noter que la suppression de l'application n'entraîne pas automatiquement la résiliation de votre abonnement payant.
Malheureusement, nous n'avons pas réussi à localiser votre compte. Veuillez nous contacter à l'adresse [email protected] afin que nous puissions procéder au remboursement des frais imprévus.
SA
Sascha A.
Reine Abzocke über die Abofalle
Reine Abzocke über die Abofalle, keine Kolanz.
Abo-Abschluss ohne meine ausdrückliche Zustimmung obwohl ich nach 50 Minuten das Testabo sofort gekündigt habe erst eine Abbuchung über 8,99€ und zwei Tage später eine Abbuchung von 39,99€. Als Antwort die Aussage, dass lediglich bei technischen Problemen eine Gutschrift erfolgt.
Fazit: bloß die Finger weg!!!
Reply from GeozillaOct 21, 2026
Wir verstehen Ihren Ärger und entschuldigen uns für die entstandenen Unklarheiten.
Bitte beachten Sie, dass die genauen Preise für die jeweiligen Tarife sowie die Bedingungen für die automatische Verlängerung auf der Bezahlseite (Checkout-Seite) angezeigt werden. Unseren Unterlagen zufolge haben Sie zudem einen „Schritt-für-Schritt-Leitfaden für eine intelligentere Standortwahl“ („step by step guide to smarter location“) für 8,99 € (einmalige Zahlung) erworben. Die Bedingungen und Preise für dieses Angebot werden auf einem separaten Bildschirm nach dem Kauf des Hauptabonnements angezeigt und können übersprungen werden.
Leider ist bei uns bis zum Zeitpunkt der Verlängerung keine Kündigung Ihrerseits eingegangen.
Da uns die Zufriedenheit unserer Kunden sehr am Herzen liegt, haben wir Ihrem Anliegen entsprochen: Wir haben die Beträge in Höhe von 8,99 € und 39,99 € zurückerstattet und das Abonnement gekündigt. Je nach Bankinstitut kann es nach unserer Anweisung der Rückerstattung bis zu 5–10 Werktage dauern, bis der Betrag auf Ihrem Konto gutgeschrieben wird.
EJ
Earl John C.
It was advertised to locate missing…
It was advertised to locate missing phones,but it CANT EVENT LOCATE THE MISSING PHONE unless it was preinstalled in said phone. Because my girlfriend lost her phone, I had no choice but to try the 2.99$ trial, but there was another charge that's not included in the 2.99$. Absolute scam. Do not even try. I WANT MY MONEY BACK
Reply from GeozillaOct 22, 2026
We are terribly sorry to hear that you have faced issues with the app!
The app requires that the lost device you’re trying to track has Geozilla pre-installed. Unfortunately, without this, tracking won’t be possible.
Please note that the additional charge you mentioned may be for the upsell subscription, which provides access to extra features within the app. The terms and pricing for this subscription are displayed on a separate offer screen after the main subscription purchase and can be skipped.
If you have encountered any unexpected charges, feel free to contact us at [email protected], and we will assist you with a refund.
Customer Details
Name: Farhan Shaikh
GeoZilla User ID: 55830663
Refund Requested: €39.99
I Will Delete This Review if GeoZilla Refunds Me!
I downloaded GeoZilla after paying €2.99, but I couldn’t understand how the app worked or find the location I was looking for. I never used the app or received any benefit from it.
I contacted my bank immediately to cancel the initial €2.99 payment because I didn’t want this service. However, after three days, I was charged another €39.99 when the trial ended.
I emailed both GeoZilla and my bank within five minutes of noticing the €39.99 charge and blocked my card to prevent further charges. Despite this, GeoZilla refused my refund request.
The website offers no clear cancellation option, and the customer support experience has been extremely disappointing.
I sincerely request a fair resolution and a full refund of €39.99. If GeoZilla refunds me, I will delete this review and leave positive feedback.
I would prefer to resolve this directly, but if the matter remains unresolved, I will consider contacting consumer protection authorities and pursuing the appropriate legal options.
Please refund my money and give me a reason to trust GeoZilla again.
Reply from GeozillaOct 20, 2026
We are deeply sorry to hear about your negative experience.
As we mentioned on our previous response, we do not track other people's locations without their consent.
Our auto-renewal terms are shown on the offer screen before purchasing. According to our records, the first letter we received from your email address was after a renewal charge on 17th of October.
You can find the cancellation steps in our FAQ center on our product website.
We have processed a refund for the charges and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.
FS
Farhan S.
Very Poor Customer Support
Customer Details
Name: Farhan Shaikh
GeoZilla User ID: 55830663
Initial Charge: €2.99
Additional Subscription Charge: €39.99
Refund Requested: €39.99
Subscription Status: Cancelled
Very Poor Customer Support – Unexpected €39.99 Charge. Please Be Careful!
I am extremely disappointed with GeoZilla and the way this situation has been handled. This experience has caused me unnecessary stress and has seriously damaged my trust in the company.
I initially paid €2.99, after which I was redirected to the GeoZilla app. I downloaded the app, but I could not understand how it worked and could not find the location I was looking for. I never actually used the app or received any benefit from the service.
As soon as I realised that the app was not what I expected, I contacted my bank immediately to cancel the €2.99 payment because I did not want this service. I also contacted GeoZilla.
However, just three days later, I was charged another €39.99 for a subscription I never wanted.
I contacted both my bank and GeoZilla support within approximately five minutes of noticing the €39.99 charge. I also blocked my card to prevent further charges.
My question is simple: HOW can you charge me €39.99 when I never used the app and had already contacted my bank to cancel the initial payment?
If I had wanted to use this service, why would I have contacted my bank immediately to cancel the initial €2.99 payment? Why would I want to pay €39.99 for a subscription when I never even used the app?
I understand that the initial €2.99 payment may not have been cancelled in time. However, the additional €39.99 charge is what I find extremely frustrating. I never intended to continue with this service.
The website does not provide a clear and straightforward option to cancel the subscription, so I had to contact support by email. The website was not user-friendly, and despite contacting the support team, I did not receive the helpful response I expected.
Although my subscription has now been cancelled, my refund has been refused. Cancelling the subscription does not resolve the issue of the €39.99 already taken from my account.
I am requesting a full refund of €39.99. I contacted you almost immediately, explained the situation, and made it clear that I did not want this service.
I sincerely request that GeoZilla handle this matter fairly and reconsider its decision. I would much rather resolve this directly with your company and restore my trust in your service.
However, if this matter continues to remain unresolved, I will have no choice but to pursue the appropriate next steps through my bank, the relevant consumer protection authorities, and, if necessary, the appropriate legal channels.
I hope GeoZilla will take responsibility, review my complaint properly, issue my refund, and confirm the outcome in writing. Customers should not have to struggle to resolve a problem like this when they have contacted the company promptly.
I genuinely hope you will do the right thing. Please refund my €39.99 and give me a reason to trust GeoZilla again.
Based on my personal experience, I cannot recommend this app. Please be careful, check the subscription terms, and monitor your payments if you decide to download it.
Reply from GeozillaOct 20, 2026
We would like to apologize for your unpleasant experience with the App.
Please note that we do not track other people's locations without their consent. Our app will show you the location only of those users whom you've invited to join you in the app.
Our auto-renewal terms are shown on the offer screen before purchasing. According to our records, the first letter we received from your email address was after a renewal charge on 17th of October.
You can find the cancellation steps in our FAQ center on our product website.
We truly value our customers and always strive to ensure a positive experience. We have processed a refund for the charges and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.
AG
Andrea G.
Come vedo da tutti gli utenti anche io…
Come vedo da tutti gli utenti anche io ho fatto l’abbonamento di 2.99 e mi continuano a scalare i soldi senza poter cancellare l’abbinamento
Reply from GeozillaOct 15, 2026
Ci dispiace molto sapere che hai riscontrato dei problemi con l'app!
Le condizioni per il rinnovo automatico sono indicate nella schermata dell'offerta prima dell'acquisto.
Puoi trovare le istruzioni per l'annullamento nella sezione FAQ sul sito web del nostro prodotto.
Purtroppo, non siamo riusciti a individuare il tuo account. Contattaci all'indirizzo [email protected], così potremo procedere al rimborso degli addebiti imprevisti.
