Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

I purchased a dishwasher on March 2. Was informed the door panel color I wanted was not in stock but would be in the following week. Finally got delivery on March 31. After installation, which I had paid extra for, I had to point out to the installer that he’d left part of the insulation sticking out from under the base plate so he corrected this. After he left we found that the moisture barrier strips had not been inserted. I called the delivery center and was told that they would schedule someone to come out the following week. When they let me know the day I said that I had a prior appointment and would not be home until 1:00 pm. They said it would probably be later but then today their updated information got earlier and so I eventually canceled my appointment. When the installers came I had to show them the instructions in Spanish as they appeared not to know what to do. They said I would have to pay extra for the uninstallation which I refused. Eventually their supervisor said it would be taken care of by the company. Very disappointing as our previous experience with the company had been great. Will definitely not use them again. Plenty of other small businesses to use in this area!

Disappointing on both occasions when we had no other choice but to use Gerhard's, first for a new refrigerator and then over a year later for a replacement stove. In both cases, customer service was horrible. Once the sale was made, it was as if we didn't exist. Indeed, walking into their store when there were issues with our refrigerator that had not been addressed was an exercise in frustration as I stood there for many minutes before any of the staff sitting further back with nothing to do bothered to help. Same with the stove; it was installed but clearly something was not measured properly since it could easily fall down into the space below it. After the installer said he would order a part to fix it, over a month later I still had to contact Gerhard's to ask them to reach out to him for an update, and they seemed to do so begrudgingly. We had many issues with our refrigerator as well, requiring two service visits, and it was apparent from the second service visit that the doors had not been installed in a level fashion. I would avoid them unless absolutely necessary.

I bought a Frigidaire refrigerator from Gerhards in August, 2024. The unit required 2 services from Frigidaire the first year while it was under warranty. The unit broke down for a 3rd time 1 month after the warranty expired. Frigidaire wanted $300 just to send a service rep, so I called Gerhards asking if they could either take the defective unit back and apply a credit towards a new one or repair it. I was basically told it's not their problem, to deal with the manufacturer. NEVER buy anything from Gerhard!

I'm giving it 2 stars because the delivery people were nice and competent. That's about it. So I was sold a washer and dryer in September of 2020. The dryer worked great, the washer never functioned properly. The washer leaked and shook so violently that it broke the outlet in my basement. I purchased the extended warranty and had repairmen from Gerhard's come out multiple times (I believe 4 times, but it could have been 3). The last time the repair man told me "your washer is fine, stop calling us". Well, I requested a new washer at this point. Clearly they couldn't fix it and it wasn't working. It would shake so much that whole machine would spin in circles. I dealt with the service department (who would never actually take my calls to call me back) and one day got an email that a new washer was ready for pickup in Fort Washington. So I had to drive an extra 15 miles, return the old washer and pick up the new one. I could pay for delivery, but after everything I think I should have had the delivery fee waived. I just agreed to pay the fee because I wanted this over with. I was told the delivery would be 11/17. The day before No one called to tell us a time (like they said they would) so I called and was told they never actually put the delivery through and I'd have to wait until 11/23. I asked if there was any way to speed it up and was told I'd get a call back. No one ever called me back. So, 11/23 comes and the driver gets there. But the washer was not on the truck. Apparently it got lost in the warehouse. Great, so now I need to wait even longer. I try to call to get help, no one will even speak to me. I needed to talk to a manager at the Ardmore store, but there wasn't one available. Finally, someone from the Doylestown location answered (since I was apparently being bounced between a bunch of different stores even though I called Ardmore) and he was helpful. He emailed someone then called me to tell me it will be here 11/27. The new washer finally arrives and the delivery driver notices the shipping bolts were still on the old washer. Which is why is shook so violently. Had the original repairman noticed this I would have had a working washer since September, my basement outlet wouldn't be damaged and I wouldn't have had to miss time from work to deal with the situation. Oh, and after all of this time, energy and money I now have to pay to have an electrician fix my outlet you would think they'd offer me some kind of compensation to make it right? Nope. I got nothing. I'll never use this company again.

I am changing my review due to the fact that Ian as far as I am concerned should have taken care of a problem for me! Not good public relations.

I recently purchased a new dishwasher at Gerhard's. I spent a little more money to upgrade to a brand that I was told was the quietest (the salesperson told me this, and the ad copy on Gerhard's site lists "quiet" as a main feature of the dishwasher). It's a lot louder than I expected, and I wish the salesperson would have been more honest with me, because I would have chosen a cheaper model. I emailed Gerhard's about this issue a week ago - the day the dishwasher got delivered, and haven't heard a reply. I'm reluctant to recommend them or shop there in the future.

I had a very negative experience this week with Gerhards delivery. I ordered a TV and paid for delivery and set up. I was extremely suprised to find out that "set up" was taking it out of the box and plugging it in the wall. I could have had a friend do that. The delivery people were extremely rude and told me that they did not plug in cables and they threw the manual to me and told me to read the directions. I was furious, did not give a tip and called Gerhards immediately. To their credit they sent someone to my home to help me set it up after I explained how upset I was. Unfortunately I am on my own and needed some help with installation which is why I paid the money to set it up. The Gerhards person was very helpful but I will never order anything from there again. Unfortunately I was in a bind as they were the only ones delivering in your home at the present time. Horrible experience. Watch out for rude delivery people.

I was very pleased with the online sales process. Great price was quoted and Ian even called back with a better price. I wanted to shop with a local company, not a big box store. Delivery went great. The truck was on time and the guys worked hard in the freezing cold. Installation was another story. I had asked that the appliance be delivered and installed on different dates because of the renovation project in my kitchen. I arranged installation several weeks in advance but on installation day only the range hood was scheduled. I called to complain and all I got was a bad attitude and the female I was speaking with hung up on me. I had another company install the appliances for half the price. I would love to use a local family owned company but the service after the sale needs work. I would not recommend them in the future.