Get SeleneReviews of get-selene.com

Reply from Get SeleneOct 21, 2026

Hi Richard, thank you for bringing this to our attention. We sincerely apologize that your Dental Boost hasn't arrived as expected. Our team has already been in touch with you to help resolve this, and we're glad we've had the opportunity to address your concern personally. Please know that we're always here if you need any further assistance. Thank you so much for your patience and understanding, Richard. We truly appreciate the opportunity to make things right for you! — The Selene Team

Reply from Get SeleneOct 9, 2026

Hi David, Thank you for sharing your experience with us. We’re happy to hear that you’re enjoying your Selene fountain, and we appreciate the opportunity to address your concerns about our subscription options. We’d like to kindly clarify that our subscriptions are not hidden or automatically required with a fountain purchase. Selene offers both one-time purchase and optional subscription options, with the subscription details available on our product pages and during checkout. We understand that every pet parent has different needs, which is why customers are free to manage or cancel their subscriptions at any time online. Our team is also always happy to help with any questions or changes. We truly appreciate your feedback, David, and we want you to feel good about your experience with Selene. If there’s anything we can personally help you with, please reach out to us at [email protected]. We’d love the opportunity to assist! — The Selene Team

Reply from Get SeleneOct 7, 2026

Hi EmJai, We sincerely apologize for the disappointment surrounding your order. We understand how important it is to receive the correct items and to feel supported when something isn’t quite right. Upon checking, our team is already in touch with you and actively communicating with you regarding your concern. We’re taking a closer look at the filters you received and will continue working with you directly to help get everything sorted out. We truly appreciate the opportunity to assist you, and our team will stay in touch and make sure you’re supported through the process until everything is fully resolved. — The Selene Team

Reply from Get SeleneOct 2, 2026

Hi CC, we sincerely apologize for the experience you’ve had and for the frustration caused by the additional charges and difficulty getting the support you needed. If you have any concerns with your order, please feel free to reach out to us by email or respond to the information request here on Trustpilot. If you’re not comfortable sharing your information here, you’re also more than welcome to email us directly at [email protected] and reference this review so we can prioritize looking into it for you. We’d genuinely appreciate the opportunity to look into this personally and make sure your concerns are properly addressed. We’re truly sorry again, CC, and hope we can help get everything sorted out for you. — The Selene Team

Reply from Get SeleneSep 24, 2026

Hi Lori, thank you for sharing your experience with us. We’re glad to hear your dog likes the fountain, and we understand you’re looking for assistance with the subscription and replacement filters. 🐶🐾❤️ Please email us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team review the subscription and filter details to make sure you receive the appropriate filters for your wireless fountain. -The Selene Team

Reply from Get SeleneSep 24, 2026

Hi Jeff, thank you for taking the time to share such detailed feedback with us. We’re glad to hear your dogs are enjoying the fountain and drinking more water. 🐶🐾❤️ We understand you’re looking for assistance with the filters you received. Please email us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team review the filter order to make sure you receive the correct filters for your fountain. We also appreciate your feedback regarding the delivery and customer service experience, and we’ll keep it in mind as we continue working to improve. -The Selene Team

Reply from Get SeleneSep 22, 2026

Hi Megan, thank you for sharing your experience with us. We’re glad to hear you’ve been happy with the fountain, and we understand you’re looking for assistance with your pump replacement. 🐾❤️ Please email us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team review your request and the pump replacement details. We’d appreciate the opportunity to assist you, Megan. 🐶❤️ -The Selene Team

Reply from Get SeleneSep 22, 2026

We’re sorry to hear about your experience, especially after your dog had been enjoying the fountain. 🐾 We understand how frustrating it must be to have an issue with the pump and feel that you haven’t been able to get the support you need. We’d like the opportunity to look into this and help resolve your concerns. Please reach out to us at [email protected] and reference your Trustpilot review so our team can review your order and assist you further. ❤️ -The Selene Team