FindsterReviews of getfindster.com

My dog likes to roam whenever she gets the chance, but I never knew how far she'd go. I've been using Findster for a year now and, not only can I know how much exercise she's getting but also exactly where she is and where she's been. Works exactly as I hoped it would.

Don’t work and extremely rude customer service I ordered two of these for my cats. Utterly useless. Show my cats crossing main train lines, in gardens a long way away from mine. The whole time I was using them I had the cats in my garden! It's a joke. But the ABSOLUTE WORST part is that the company is insisting I have to pay for return postage. I have to PAY for the return to Portugal from the UK for a product THAT DOES NOT WORK. That's completely outrageous and unacceptable. Customer service were rude and aggressive to me, and mean spirited. I originally posted this review a few months ago. They then pretty much threatened not to refund me if I didn’t take it down. My advice - DO NOT BUY, waste of time, money and upsetting. (Findster Technologies) May 26 2020, 11:22:33 AM GMT+1 Hello, Thank you for the tracking number. As I said previously, the GPS technology of Findster or of any other GPS tracker cannot be accurate in dense environments, as the ones that are mentioned in the article I sent you. I saw that you wrote a review on Trust Pilot. Therefore, I'd ask you to remove this review so that we can issue you a full refund in the meantime. I'll be waiting to hear from you. Best regards

I thought this was a great idea when I first heard about it which made me decide to buy it. I’m glad that it turned out so well! Congratulations on a great product! Greetings from Pat the Poodle and me

In principal, the product is a great idea. RF connection from a device you have to a gps device your pet wears. It’s supposed to have no monthly fees, be waterproof. What more could you want. Order process was simple but you must read everything as you get signed up to a £3.99 a month “digital vet service”. First I knew was when the first £3.99 was taken from PayPal and then I immediately cancelled. So no monthly fees is a lie. The device was shipped promptly from Portugal and arrived quickly. On first impressions it looked good, was easy to setup. It worked well on our first walk however the “guardian” (the one you keep) refused to charge unless forcibly held against the magnetic charger. On emailing them I got an automated response to clean the connections. After our second walk on a particularly hot day where the dogs were playing in a pond, one of the units stopped working. Almost certainly because it got wet. 2 bad experiences so early into ownership was a bad omen so we asked to return everything for a refund. I got an rma very quickly but I had to pay for postage to Portugal. After a day to cool off we reached out to Findster to ask about a swap, detailing our issues but we still felt the idea was good. There is where we had the misfortune of dealing with their customer service. 1-3 days or more to respond, the same automated responses, very little to make me want to stay a customer. Took over a week of me asking the same questions before I just got fed up. In the end we sent it back under RMA and got a refund. If Findster read this: 1) open charging connections on a device designed to get wet and muddy in a dog is poor. Either cover them or better yet use wireless charging. My toothbrush and headphones can do it. 2) relying on magnets to keep a charger connected never works reliably. Just use a clip 3) use better waterproofing. I could see water dripping from the faulty unit. 4) your customer support response times are terrible. I had the same person respond every time and this seems to be the only person you have and they were very slow and kept repeating the same script. Get more people. Better yet, address 1-3 and I bet your support calls half. 5) don’t make a big deal about no monthly fees when you try and hide and make it opt out for your e-vet. Your product idea is good. The execution, not so much.

Fantastic device, have to charge it frequently but its accuracy is well worth the trouble, especially after the last update. It's amazing how well it pinpoints my dog's location!

SECOND UPDATE: Findster refunded me the 2 months’ Findster Care fees they had taken from my Paypal account. I have to say that in a very short period they have dealt with my issue, changed their policy and rectified the position. I have therefore changed my review score to reflect the fact that I like this product and am satisfied with the response received. If you use Findster properly it works - we have lots of rescue dogs and cats on our farm as we run a rescue charity. The secret is to ensure you are disciplined hitting start and end walk to get the most out of the battery. Performance is good if you’re patient and remember that it’s GPS based so, like your sat nav there are limitations; it isn’t going to perform indoors! UPDATE: Findster emailed me yesterday to tell me that they had changed the way they sell Findster Care at checkout. They no longer commence charging for this service on activation but provide a 30 day free trial. However, when you checkout it appears that you are still authorising Findster to take money from your account monthly after 30 days, unless you cancel the service. We would prefer to see an opt in option via the App rather than a need to opt out of a pre-authorised monthly debit if you don’t want Findster Care. We have often recommended this product but won’t again until we see what happens when one of our clients buys one. For now, we still think it’s a good product but beware of this charge. If you’re willing to pay a monthly fee then look at a product which uses the mobile phone network to augment Findster’s GPS technology. ORIGINAL REVIEW: I like this product. It’s the second one I’ve bought. We run an animal rescue charity on a large farm and some of our little friends need tracking when they first arrive. The first Findster worked well for almost 2 years. It had a hard life and eventually the battery life started to drop off. However, we got good value in my opinion and it came to our aid on several worrying occasions. So we bought a second unit with three tags in May. All was going well when we noticed we were getting charged £3.99 a month for Findster Care; basically a virtual (maybe actual?) vet with whom you can have online chats. Ok, but we didn’t need that as we have our own vets. We didn’t even realise we had paid for it until we went back to have a look at Findster’s selling platform. Wow! Talk about naughty! Emblazoned all over the Findster brand is the expression “No monthly fees”. It’s repeated everywhere....and when you go to buy the product it says “Findster Care £0.00”. Frankly I looked no further. Straight purchase, no monthly fees. Easy! Wrong! In the lightest, smallest font it actually says “£3.99 per month until cancelled” or something similar. In the UK the prominence of terms is governed by the Consumer Rights Act 2015. The CMA’s guidance on the Act suggests the deceitful way Findster has included this term is unlawful. I’m not going to get too cross about £7.98. But in the UK we prefer honesty over sharp practice. The system works well for us but we shall be putting up posters in a number of clinics from tomorrow highlighting this dishonest behaviour. Here in the UK almost all vets will give you advice over the phone without charge. And these are the vets that keep the files on your pets rather than someone who has never seen them.

Purchased Findster Duo around mid-November 2019 and shortly afterwards I was asked to complete a survey. Normally I cannot be bothered with surveys but since I had experienced a number of problems with the Guardian module losing the Bluetooth connection with my phone (3/4 time per walk) and Application freezing I completed the survey. At the back end of November I received an email from Findster with a set of instructions (procedure) to follow which I did. I thought I would give it time for the system to settle down but the problems persisted and in March 2020 I contacted Findster hoping to get the issues resolved. By the end of March I had been given some repeated, and some new instructions, none of which made any difference. At this point I was asked to log on with same ID and password on a different phone which I did (my wife’s (same phone as mine)) and tried it for 4/5 days and again same problems. I was asked for and duly sent a report from the application to which the response was to update the firmware and “follow this procedure” ( Déjà vu). Firmware was updated and again I checked each point of the procedure but no resolution. At this point in time they must have got fed up with me as I was advised that the ticket had been automatically marked as solved but was asked how I felt about it. My response “how would you feel if you paid £180 (GBP) for an item that does not do what it says on the tin and then told the issue is solved and the corresponding ticket closed? And as a final insult Findster support commented “Change your smartphone or find out which setting is causing this and the product will work as advertised” The actual concept sounds great however Findster support leaves a lot to be desired. If your problem is not resolved by their prescripted procedure they give up and suggest you buy a new phone (££££) or resolve the problem yourself. An update Just over a week ago (27th November) I received 3 calls from Findster, which just goes to show they do have access to a phone. Anyone who is interested, my phone displayed the following: Call 1) International Private, Call 2) Withheld Private caller and Call 3) 02895 810626 (I have no idea if this is a valid number). Anyway to cut a long story short Findster called to offer me a refund provided I removed my review. My response was no, it is valid and it stays. I commented that irrespective of the review they should provide a refund as the tracker does not work for me. I ask myself is this the action of an ethical company?

I personally did not have a good experience with this company and I don't recommend them. I had to open a PayPal dispute to get a refund on an item I never received. It took a long time and Findster customer service was quite poor. I wish this would have been dealt with better by the company.