Great
Based on 4,791 reviews
FurLife™4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
4,791 approved reviews, newest moderated first
Azure
I wanted to verify that the ingredients would be safe if for any reason my dogs ingested the oils. Joan answered my questions clearly (sometimes a real person is way more helpful than AI) It was a quick response and made me feel more confident about ordering! I quickly went on and completed my order
Margo M.
I have two German Shepherds and I use the pendants for them..I had 2 on my big male and 1 on my female..all of the bubbles disappeared from the pendants...I contacted furlife a dispute Josn was very helpful and replaced them all..thank you Joan
Диана К.
I had really big trouble with my parcel, actually with delivery of this item. But Patrick and Joan were helping me during all this time and they were finding the solutions. I so appreciate for your help guys. I also will put my review on the item.
Emiluz B.
Joan made my experience so easy with my order. Patience and mindfulness all the way thank you so much. 😊
Linda C.
I ordered two collars and received the tags instead. I emailed FurLife that the wrong product was sent and I would like to return them. Where as they replied they would accept a return but I was responsible for the postage. I emailed again as it was their error in sending the wrong product that I wasn't responsible and to please send me a return label. They suggested I try the tags so I thought I would as I wanted my dogs protected ASAP. My dogs don't have collars so I went out and purchased two. l opened one tag and put it on my dog after about 15 minutes her eyes watered, she scratched at it and rejected her dinner. I removed it and was glad I hadn't put it on my elderly dog. I personally found the odor to be quite strong. I informed FurLife again that I wasn't happy with the tags and I would like to do a return whereas they offered me 40% of what I paid. It's too long and drawn out to tell you how many emails I had to send and the going back and forth. They're 30-day money back guarantee is a farst. Luckily I paid through PayPal it took one email to them they contacted the company and I got a full refund. I would never purchase from them again their customer service is very poor.
Reply from FurLife™Jul 12, 2025
Thank you for taking the time to share your experience, and we’re truly sorry to hear how frustrating and disappointing this process has been for you. First and foremost, we sincerely apologize for the initial fulfillment error and for the inconvenience it caused. You should never have received the wrong item, and we understand how frustrating it must have been to not only deal with that mistake but also to feel unsupported when trying to resolve it. While we typically ask customers to cover return shipping in standard cases, this clearly wasn’t one of them—and in situations where an error is on our end, it’s our responsibility to make it right. We're sorry that this wasn't handled more smoothly from the beginning, and we completely understand your frustration with the amount of back-and-forth communication required to reach a resolution. Regarding your dog’s reaction to the tag and your concerns about the scent: our products are made with 100% natural ingredients, but as with any essential oil-based item, some dogs may be more sensitive than others. We're relieved you were able to remove it quickly and that your other dog wasn’t affected. Your pet’s safety is our top priority, and we genuinely appreciate you sharing this so we can continue to evaluate and improve our products. Your experience doesn’t reflect the level of service we aim to provide, and we’re using your feedback to ensure better communication and accountability moving forward. Thank you again for giving our product a try—we truly regret that we fell short in your case.
Graham S.
The design and packaging are thoughtful and clean — it’s obvious this brand puts love into what they do. My dog and I appreciate that.
Dominique K.
I contacted FurLife about a product issue. They were very quick to respond and kindly offered to send a replacement for the collar tags that fell apart. Thank you to Joan, Patrick, and Julia at FurLife!
David P.
Patrick made this process very smooth with quick responses to emails and questions. Highly recommend FurLife for your pet needs. Thanks
