Great
Based on 4,791 reviews
FurLife™4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
4,791 approved reviews, newest moderated first
renata M.
My experience with FurLife was a great one. my little spunky dogs collar came open and was lost and Ramon worked diligently to help me replace it! The communication with this company was easy, light, and overall such a great experience! This was my first purchase with this company and they now have a customer for life
Jennifer P.
Everyone!!! I can’t say enough about this FurLife company, especially their customer service department. They are REAL PEOPLE, y’all! I have been beautifully assisted by Joan and Julia and their team correcting an error in my product delivery. Joan and her team are fair, timely, and incredibly gracious. Thank you, FurLife team, for valuing personal interactions! I am a fan!
Valentine O.
Customer service responded to me quickly when I contacted them about a problem with the Furlife pendants I ordered. Julia was extremely helpful and offered to replace the pendants that lost their oil filled bubbles. This product, while intact, works very well for our dog. He's young and energetic and has a large yard to run and play in. We've tried many other flea/tick options, but Furlife seems to fit our dog's needs best. Our one issue was with the bubbles popping out (and disappearing somewhere on the property) shortly after the pendant was placed on the collar. I plan to find some way to secure the bubble inside the rubber holder, because we definitely want our dog to remain protected throughout the Summer. Thank you, Furlife, for providing safe, effective pest management for our dog and for being so considerate and helpful when we reached out to you!
Chance
The collar ordered was useless. Same amount or more ticks that with other products. The recent order, was willing to try the flea/tick tag, but instead because of their deceptive website, I got two of the shampoo and one of the chews. They are terrible at shipping. Ordered on 5/14 and didn't ship until asked on 5/22. Finally received on 5/24.
Reply from FurLife™May 26, 2025
Thank you for your honest feedback, and we're truly sorry to hear about your frustrating experience. First, we apologize that the collar didn’t meet your expectations. While our collars and other flea and tick products are designed to offer natural protection, results can vary depending on your dog’s environment, level of exposure, and individual sensitivity. We understand that dealing with ticks despite using a preventative is incredibly disappointing. Regarding your recent order, we're especially sorry for the confusion caused by our website and the unexpected items you received. That is absolutely not the experience we want for our customers, and we take your concerns about the ordering process seriously. We’ll be reviewing this internally to ensure our site is as clear and user-friendly as possible. Additionally, the shipping delay is unacceptable, and we apologize for the inconvenience it caused. While we do our best to process orders quickly, your order should not have taken that long to ship. We’re actively working to improve both our fulfillment speed and communication so that situations like this don’t happen in the future. We’d really appreciate the opportunity to make this right. Please contact us at [email protected] so we can review your order in full and work with you on a solution. Thank you again for your feedback—it helps us improve, and we hope to have a chance to regain your trust.
Sarah A.
Julia was super helpful, went above and beyond to solve my problem, and did it quickly. Best of all, she didn't make me feel dumb (which I suspect I was).
Brandy D.
I placed my order and my phone recognized my old address so I emailed support and Julia helped me change the address. I did not want to cancel my order but with the old address I would have never received it! Thank you so much Julia you were a life saver!!!
customer
I have had a problem w my parcel bring returned to sender but this lovely customer service lady called Julia has gone above & beyond. Thank you so much! Xxx
Melody H.
Very quick service. Handled my concerns and remedied the problem right away.
