Reply from FurLife™Jun 8, 2024
Hello Julie,
Thank you for your feedback, and we're sorry to hear about your dissatisfaction.
We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. Our chews are proudly manufactured in the USA under strict quality control standards. Regarding our collars, they are made in China, but rest assured, they are produced according to stringent hygiene and quality standards. We work closely with our production partners to ensure each collar meets our high expectations for safety, durability, and effectiveness. Furthermore, our collars undergo regular quality checks to maintain these standards.
We understand your concerns, and we want to make this right for you. Please contact us via email at [email protected] so we can find a suitable solution that meets your needs.
We hope you will consider giving our collars a try, especially since they are made with 100% natural ingredients and contain no additives. We are committed to providing high-quality, safe products for your pets, and we would love to have another chance to earn your trust.
Thank you for bringing this to our attention, and we look forward to serving you better in the future.
Kind regards
Amanda