Star
I would give 0 stars if I could
I would give 0 stars if I could. Appointment was made and confirmed. Nobody showed up. I also didn’t receive any communication that appointment was cancelled, etc. The last text update was the confirmation. Charged $99 for absolutely nothing, will dispute with bank. Contacted customer service with no response.
Reply from GetlabsDec 4, 2024
Thank you for bringing this to our attention. We deeply regret the experience you’ve had, as it does not reflect the high standard of service we strive to provide. I’ve already requested additional information to locate your appointment details and ensure we address this matter promptly. We will be in touch as soon as we receive your appointment information. Thank you for your patience and for giving us the opportunity to resolve this.


