Excellent
Based on 1,361 reviews
Getlabs4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getlabs sends medical specialists to you to collect labs, vitals, and advanced diagnostics. Available same-day, nationwide.
Getlabs (getlabs.com) has 1,361 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
1,361 approved reviews, newest moderated first
Cheryl B.
The person was very nice and My brother prompt not only that but she was able to do the blood draw and I barely even felt the stick. She was very knowledgeable and I was really pleased overall with the visit.
Sarah S.
Unreliable service. They canceled my appointment 20 minutes before my 8:00am appointment time. No offer to make it right or do anything to help me get another appointment even though I told them I was going out of town. Don’t waste your time or money with this company. In response to the company followup to my review. I spoke to a live person and they cancelled my appointment over the phone 20 minutes prior to my appointment time.
Reply from GetlabsOct 11, 2024
Update: Sarah, thank you for your update and your feedback. From time to time we need to reschedule due to unforeseeable situations including weather and accidents when we're on the way. We'd need your details to investigate your appointment to know the specific reason why it was cancelled. That being said, if the cancellation was on our side please contact us at getlabs.com/contact so we can reschedule you or provide a refund.
Merrie
Tammy was Excellent! She was super patient with me for it was hard to find a vein to draw blood , plus she was super kind and professional. Highly recommended GetLabs !
Sonia B.
The team is very profecional
Randy
I have used you guys twice once a year ago at my home and now my work site and the phlebotomist are always so professional. They have everything ready to go doublecheck everything excellent
Joean L.
Great service! And it's convenient.
Lynne S.
This is such a life and time saver!! I love GetLabs. They arrive when scheduled, they are kind and professional!! I can’t say enough things about using them being such a plus!!
Carolina O.
First of all, contacting the company is extremely difficult. After the third attempt, I received a response by email. I was telling them that the tests would be performed on an autistic child. They responded by email that they have experienced pediatric professionals. In the morning of the test day, a professional from the laboratory called me saying that she could not perform the test on our son because they did not have permission from the company, due to the risk of lawsuits, and that they only treat children who stretch their arms without objecting. This is somewhat rare, since children by themselves (typical or atypical) are not very cooperative in tests of this type. For example, as a pediatric dentist, I do not choose the patients I will treat. If there is a more complicated patient, I study the case, but I treat the child. This is being professional. This is being serious about what you have set out to do. Now, they canceled the exam because they simply refused to accept my autistic son. I hope that I can at least receive my money back ($99). I do not recommend the service if you have a child, because there is no professionalism or empathy with the customer.
Reply from GetlabsOct 3, 2024
Hi Carolina, we're sorry to hear that you do not agree with our decision. As a responsible healthcare company we can only draw patients where we believe we can perform a successful draw. We stand by this decision and will be happy to provide a full refund. You can reach us any time at getlabs.com/contact. Thank you.
