LuminaReviews of getlumina.com

Camera does not work after software update. Tech support is unhelpful. They do not know what has caused the camera to stop working. I have only had it less than a month. It worked fine moments before the update. Avoid until they figure out their support issues.

I purchased their camera and it’s not working on my MacBook Pro as promised, nor are they responding to any requests for support. I feel like I have been scammed out of $200. I do not recommend this underwhelming product.

As an Indiegogo backer, we expect bumps along the product launch ride. The camera is now being sold publicly however, and it is not fair on the market to be falsely sold a product which remains half-baked. Feedback and support is extremely poor - the only mechanism to deliver this is through a support email. The Windows software is a poorly ported over Mac application. The "AI features" marketed are sup-par or non-existent - for example, the Colour Card Calibration is still not available despite customers being informed in product roadmaps that it WILL be released in v.0.1.1 which has come and gone with no acknowledgement of this lacking feature. Another example - the AI blur is far inferior versus what is already available in MS Teams and Zoom; the blur/cameraman/etc. features don't even work with other services (like Facebook Messenger or the built-in Windows Camera application). I have shared this feedback, asked for roadmap clarifications, and sought general support from Lumina with little to no avail in the last 3 months. Buyers beware - Lumina has fantastic marketing, and an aesthetically beautiful product (IMO). However, the software marketed on their website which the camera is so heavily reliant on, is months away from production release, if at all. Be critical of the founders and their motivations, and do your due diligence before spending RRP $250 (currently $199) on a camera which has a nice lens. Ultimately, this is a nicer camera which doesn't offer anything else that your laptop webcam and software from Zoom or MS Teams can already do 90% of. (Please note that this only an accurate recount of my experience at time of writing on 21-March-2022; I acknowledge that products can improve over time, which I hope this one will.)

i juist want a camera to work on demand, this beta product takes too much time for on the go proffesionals. I dont have time to sit here and change settings, fix exposures and the list goes on and on and on.... for the price I paid this really needs to be in the lab with you until you can fully bake the product! I'm conducting 5-6 webinars a day, I need quick great quality products noyt this beta product!!

Avoid this camera. Started off nice but firmware updates rendered my camera dead. 2 weeks of support and still nothing. Support is very unhelpful and lacking. 2-3 day response times only to ask a question that's clearly been answered in the thread.

hello, Can someone help us get to this great customer support everyone is talking about? It has been a crazy ride trying to connect with them via email, phone, app etc. Each time we schedule a meeting via their system it gets cancelled immediately! LOL Thanks Dawn

It's been 6 months since I pledged as an early backer through Lumina's Indiegogo campaign. The camera never arrived. I followed up with support and they said they’d investigate. After receiving no response, I followed up numerous times. One response from Lumina said it was delivered and they’d not issue a refund or send a new camera. I again reiterated that the device never arrived, they did not respond. I received an email today stating that they confirmed that the shipment was lost or stolen and asked me to pay an additional $30 to rush a new one out to me. I’m now requesting a refund again and considering reporting this company to the Better Business Bureau and any other relevant authorities.

Ordered 2 for our company presenters. 1 of the 2 showed up and no problem. The other never arrived to the destination by way of USPS. Lengthy back and forth and company finally says too bad, so sad. We are not responsible for shipping providers mistake. So end game, we are out the total amount. The company selected the shipping provider to use and so the responsibility for delivery is their issue. Put in a claim with USPs they said. This response defies any logic. Offer insurance or bear the cost for the few that get lost by your shipping provider. If they can't get this part right, there there isn't much hope for the future with this one. Lesson, don't buy off brands from tiny start ups that don't know how to manage supply chain end-to-end. And they did finally respond by way of this platform that they would escalate to mgmt. Fricking crickets. This is what your going to get if you have the slightest issue. Be warned. Why not just buy a Logitech and not deal with this BS. We could have returned the item and been down the road actually working on the project instead of jerking around with these clowns. Please stop selling product if you can't support it. Oh bother. Just get one the Logitech comparable device on Amazon using Prime and have no problems.