Bad
Based on 29 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Maine Lobster is listed under Food Production.
Maine Lobster (getmainelobster.com) has 29 customer reviews on Folks Told, with an average rating of 1.4 out of 5.
29 approved reviews, newest moderated first
Richard M.
An absolutely disgraceful company with horrific customer service. They claim that if you are not satisfied, to contact them. Well, I contacted them to let them know that the lobster they shipped me was spoiled and inedible. They blamed ME for their awful product and told me to pound sand. BUYER BEWARE.
Janet P.
Stay away. Don’t waste your money!! Buy 4 large get 4 free for over $200. 2 of the 8 were large.. one had green gunk through it: 5 were no larger than 4 ounces instead of 6 to 8. Bait and switch. Had to go out and buy for a holiday dinner party. Costco. I should not have had to spend another 200 to stave off embarrassment. Trouble is, I also ordered as a shipped gift. Probably the same nonsense. Sooo embarrassing and not cheap. I was happy customer last year. Never again.
bajasir
stupidly ordered from here three times, but never again. all lobsters and tails arrived fine and on time, but were much smaller than as advertised. order one, i didn't check weight on the 1.1-1.2lb lobsters, because why would i? they're selling a luxury product at a good, not cheap, price. second shipment i noticed that the most of "5-6 oz." tails i ordered looked more like the 3oz ones i can get at a local grocer OUT HERE IN THE SOUTHERN CALIFORNIA DESERT CITIES, and on weighing them on two scales were under 5 oz. (smallest was 4.45 oz), and didn't even average above 5 oz. for the 8 of them. thought, "okay... maybe it was a fluke". raised the issue with "customer service" which is actually just Zendesk (read "no customer service at all"), and was told "We apologize for any discrepancies. Please do so in weighing the live lobsters as well as the tails and let us know with a picture if there are any issues and we'll certainly look to help." LOOK TO HELP. that's "customer service". third shipment order placed at the same time as order two for later delivery was 8 more 1.1-1.2 live lobsters which arrived nicely, but only 1 lobster (largest) was 1.15lb and the smallest was just 14 ounces. again, 8 lobsters didn't even average the bottom weight of 1.1. on reading more reviews, it's clear these folks are shorting customers on a daily basis, and want the customer to prove that what they shipped isn't what they ordered, and they KNOW IT TO BE SO. read more reviews to see how consistent they are about shorting their customers. the sheer volume of customers posting here proves it's no fluke. there's good reason getmainelobster.com is rated so badly... wish i'd checked before buying. you should. i'll gladly pay more elsewhere.
Karen G.
We ordered 2 LIVE lobsters for our 37th wedding anniversary. The package arrived and when opened both lobsters were DOA. In 1 1/2 hour emailed this company with pictures. They didn't like the pictures and we resent new photos. They will not honor their guarantee. Their customer service is disgusting. We paid $149.00 for DEAD lobsters. DO NOT order anything from this scam company.
Vinnybe
They never ever had a problem with their shipments in 10 years.though they encourage you to pay 5.25 dollars for safe live lobsters just in case. I will never buy anything from this company, I hope nobody else will. $175 plus down the toilet.
Nakida A.
Do not order from this company, the lobsters are neither sweet nor succulent. They tasted mucky, old and were so dirty. I doubt they get their lobsters from Maine. I had better lobsters from my local grocery store. I spoke to Mark about my order but he was so delusional about my concerns and didn't want to hear it. He tried to blame me for ordering online and stated this is what happens when you order seafood online, "you'll get bad seafood". It's ok Mark, I will never order from your company AGAIN. I should have read the reviews before ordering from here. My fault for wasting $253 on this company.
Joe N.
Very disappointed, 2 tails seemed a bit off.. 4 Woopee pies were in the bottom of the box and crushed. The lobster bisque had NO, Zero lobster in it.. Unlike other companies that are loaded with lobster.. Every recipe I looked at called for lobster meat. They wanted me to return the bad tails, said the lobster bisque traditionally doesn't contain lobster meat, but at 14.95 for a pint of "Lobster Bisque" with no lobster meat ?? And no return and No meat?? they said we could still eat the pies even if they are crushed and broken open. They refused to refund anything or compromise.
Steven R.
Ordered buy 10 get 10 free lobster tails and more than half were bad. I did received a refund for the bad tails but that did not make up for a ruined holiday dinner for .
