Excellent
Based on 618 reviews
Mode by GM Financial4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SavingsSee if you can save by refinancing your auto loan with Mode.ConvenientA faster, easier way to refinance your vehicle, completely online. Just a few clicks could save you money.TrustedMode is backed by GM Financial, so it's financing you can trust. Keep the car you love with a payment you like.
Mode by GM Financial (getmode.com) has 618 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
618 approved reviews, newest moderated first
Alan
very frustrating...everything done over computer which I M NOT FRIENDLY WITH. ITS BEEN A WEEK NOW SINCE I WAS ASSURED EVERYTHING IS COMPLETED YET HAVE RECIEVED NOTHING?
Reply from Mode by GM FinancialOct 19, 2021
We'd really like to look into this to see how we can help. Can you reach out to us? Phone: 833-616-MODE (6633) Email: [email protected]
A.B.
My initial experience with MODE was excellent; Cy was pleasant, helpful and patient. He answered my questions and provided clear instructions for me to move forward in the purchase of my vehicle. Several days after I completed and submitted my information to MODE I was concerned about what I needed to submit to GM Financial, or if my information would be automatically forwarded to them via MODE. I called MODE and spoke with AJ. He was not rude, but spoke very quickly and I felt he was hurried and wanted to get me off the phone as soon as possible. He basically said that I was all set with nothing else to do. I asked AJ if I would receive a hard copy of the finalized paperwork for my records. He replied that I would have to contact GM Financial customer service for that information. I then spoke with Marisha at GM Financial customer service and she kindly explained that I did have to submit copies of paperwork to GM Financial, and that, yes, I would receive a hard copy of my loan information in the mail. She was very kind and patient with me. My questions were answered, I submitted my documents to GM Financial and now everything is complete. I would also like to recognize Arianna, at GM Financial customer service, when I first called to see about purchasing my lease vehicle. She was professional and a pleasure to speak with. This would be a hands-down 5 star review if not for my interaction with AJ. He was not terrible, by any means, but might benefit from a customer service refresher course for dealing with those who do not appreciate being brushed off in a quick manner. He may have been under a deadline or pressured for some reason, but the customer should not be affected. Thank you, and I appreciate the consistent service I have received from GM Financial for many years.
Lynn
This was the easiest major transaction I have ever had. In addition, not having to go to the dealership during a serious spike in Covid-19 was extremely helpful.
Christine
Very easy to work with all completed on line quick and easy process.
Phyllis
Everybody knowable except one person. I asked about having extended warranty on the car thought GM and she said she couldn’t answer my question.
PW
I would give it 5 but I dont like sloppy, genetically formed and un- English wording such as "Whaddya Think" ? Use the proper wording like What do you think?
Todd
Very smooth operation. Everything was clearly explained in all emails. No problem whatsoever
Mickey
Excellent customer service
