Great
Based on 516 reviews
Getmyboat4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With Getmyboat, you can rent a boat with or without a captain, anywhere in the world. Turn your next event, vacation, or weekend into something special and make it a boat day!
Getmyboat (getmyboat.com) has 516 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
516 approved reviews, newest moderated first
Michael R.
I booked a reservation and accidentally booked the wrong day asked if I could cancel my reservation and at least get a partial refund since the day I booked was two days out because I know it was my fault but we would not be able to re book with us leaving town and they would do nothing no money back once you book whatever money they have there is no chance you will ever see it again.
LUCIANA H.
Worse site ever!!! Says you can cancel 24 hrs prior to schedule . And when you do even one week ahead they will charge you a fee for using their website. Contact the boat companies direct people and avoid the poor customer service and non-agreed fee! Per you comment below. Your terms states100% refund . 100% refundis is 100% refund , not minutes 7% fee. Very misleading .
Reply from GetmyboatFeb 22, 2024
Luciana, Unfortunately, it appears you are mistaken. Please allow us to clarify; our records show you did, in fact, book a reservation on January 29th for six guests for a charter date of February 24th. You did ask the boat owner if you could increase to 12 and pay cash, and you were advised that would be ok by the boat owner. On February 20th, 2024, you canceled your reservation, advising that you needed a boat for 20 people. We recognize that things change, and our team contacted you to offer assistance in finding another option to accommodate your new requirements and apply what you have already paid to a new reservation. You advised that you would prefer a refund. The offer that was sent to you on January 29th, 2024, states ‘100% refund of the offer amount up to 1 day prior.” It also states, “$27.75 USD Payment Service fee 7.5% (non-refundable).” As there seems to be much confusion, here are more details of your transaction all of which were provided to you prior to and after payment; Total Price: $397.75 USD ================================= Details: $370.00 USD Offer Amount $27.75 USD Payment Service fee 7.5% (non-refundable). ----------------------------------------------------------- Terms & Cancellation Policy: 100% refund of offer amount up to 1 day prior. You accepted these terms when you made your payment. You have been refunded minus the $27.75 USD Service fee. If you require any other details, please do not hesitate to contact us directly.
Tianna H.
I’ve used this company before and didn’t have the best experience the first time, but thought I would try a different owner and boat. I quickly discovered they are all one and the same. Initially the communication was great until it wasn’t. I mostly communicated with Frank and he was very responsive to answering questions. There were several red flags once the deposit was paid. For starters, Frank message me and stated that the listing has been changed on the website for marketing purposes. So I checked and noticed it was a different boat listed. But, he shared a link to the original boat request and assured me that would be the boat we got. And guess what, on the day of it was not the boat we requested. Biggest FRAUD EVER! We were scheduled to go out on December 16th, but had to reschedule due to a tropical storm. Frank was very difficult with this request and refused to reschedule days before when he knew there was going to be a storm. He finally gave in the day before. This was absolutely ridiculous because we had people flying in and could have encouraged them not to due to the storm. To make matters worse, Frank charged an additional $400 to reschedule because it was a holiday weekend (Christmas Eve) though it does not state anywhere that this is the policy. Again, very fraudulent behavior! On the day of the trip, the boat was 30 minutes late and never bothered to tell me until I called to find out where they were. Then the captain was not who I was told the captain would be. A total different person. Of course Frank had an excuse and stated that the name he gave originally was the coordinator (eye roll). Then I was asked to sign contracts once I got on the boat with my guests, which should have been sent prior, very suspect! There were several issues on the boat, first off it wasn’t the boat we requested, the microwave didn’t work, the speakers barely worked. The captain and his mate were very suspect, I caught them filming my friends and I on their personal phones and they hung around my friends and I when they should have separated themselves from our group and tended to the boat. Very weird behavior and invasive, eww. My sister phone fell in the ocean and the captain and his mate offered no assistance. They did not have the proper gear to fetch the phone when it was only 11 feet deep. This was the most horrific experience I’ve ever had on a yacht rental. I will never, use this company again! Steer clear! Don’t waste your money. I know the prices are more affordable, but you don’t even get what you pay for. A total waste of time. Frank is a Fraud! I sent this review to Get My Boat and they have offered no assistance. Basically has taken the boat owner side and offered no resolution. A very shady company. I will never rent from them again and encourage you to do the same.
Reply from GetmyboatFeb 2, 2024
Tianna, Your complaint has been investigated as part of our claims process. We have found no evidence of fraudulent activity, you were provided with the watercraft as noted in your reservation as confirmed with photo evidence. The boat owner in question has agreed to provide you with a partial refund of $200.00 and has declined your request for a $400.00 refund. We have been in contact with both yourself and the boat owner and have shared all evidence provided. While there did appear to be some confusion with who the actual captain was and the coordinator, and the captain was a bit late, time was added to compensate. We never want a customer to have a negative experience and have done all we can to assist. The boat owner has expressed a willingness to work with you to address your concerns directly.
Nicole B.
This company was crap. I never got the boat I reserved I got another one. They never took me where I wanted to go. They forgot my jet skis, gave me broken snorkel equipment. I informed get my boat about it and showed more than enough evidence and they refuse to do anything about it. I'll never use this company again nor would I reccomend anyone else does
Benjamin
Outstanding experience. Excellent communication.
Martin R.
very good service, lovely boat, cant complain, I recommend
joy Z.
Don’t use GetMyBoat! they help boat business delete negative reviews, leaving only the positive ones. So the public will never know if a boat business is bad. I have a very negative review for this boat business, but GetMyBoat has prevented my review from appearing in the review section, making it impossible for the public to make informed choices based on reviews.
Reply from GetmyboatDec 14, 2023
Joy, We have reviewed your communication with our team as well as with the boat owner in question. We never want to learn of a negative experience on a reservation via our platform. We understand things happen, and we do all we can to make things right. We do not typically remove reviews unless the language is inappropriate or if evidence is provided that proves the review to be false. These instances are scarce. Your review of the boat owner in question is visible, which was communicated to you on October 28th, and again on October 30th via email. Unfortunately, we haven't received any response to our correspondence. Please feel free to respond to our emails if you have concerns or questions, and we would be happy to assist. Regards, Getmyboat Customer Support.
Adrian R.
GetMyBoat is a phenomenal organization to do business with. I have rented my boats out with them the past 3 years and all I can say is great things about them. They are always ready and able to assist and make the rental process seamless. I can brag about them all day however give them a shot and you’ll be in the same boat (no pun intended) as me!!! Thank you to GetMyBoat and the phenomenal employees I work/worked with. 😀😀😃
