Reply from NooshOct 21, 2026
Hi Gustavo,
We're sorry to hear about your experience, and we truly appreciate your feedback.
Like many online retailers, we rely on shipping carriers to deliver our products, and when their service falls short, it unfortunately affects the experience we can offer.
That said, unlike many stores—and even though this situation is not caused by us, we never leave our customers to deal with carriers on their own. Whenever a package is delayed or missing, we immediately take responsibility.
We love that your wife enjoys NOOSH, and we want to make sure she gets her pieces without any further hassle.
After reviewing your case, it looks like your package was lost. Our team already created a replacement order, free of charge and sent you the details of the replacement.
I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers.
Yours truly,
The Noosh team