NotionReviews of getnotion.com

Reply from NotionAug 18, 2020

Hello, Thank you for the review. Our apologies for the delay. If you see the sensors go offline often, we recommend moving the bridge closer to the sensors. Even one outlet over can make a big difference! If that doesn't seem to help or if you have any questions about the Notion system, please don't hesitate to reach out to our support team at [email protected] or by phone at 877-668-4660. Best, Aurora @ Notion Support

Reply from NotionAug 18, 2020

Hello, Thank you for the review. Our apologies for the delay. As an effort to provide the best products and services to our customers, we have decided to discontinue support of the first generation of sensors as of September 10, 2019. We want to thank you for being a Notion supporter from the beginning. It’s exciting to look at where we are today compared to where we were when our Gen 1 system hit the market; we couldn’t have done it without you! We want you to stay a part of the Notion family, so I'll be sure to follow up by email with a special offer for our Gen 1 users. Best, Aurora @ Notion Support

Reply from NotionJul 28, 2020

Hi Corey, Thanks so much for letting us know. Your feedback is valuable to us. Our team would love to help troubleshoot. Our first recommendation is always to start by checking to see if your Notion Sensor is installed near any existing security systems or sensors that use magnets. If you have one of these in your home you will need to move your Notion sensor at least 3 feet from the security system before re-syncing. I'm going to reach out directly via email to get some additional details, so that we can look into this issue on our end and help get this fixed! Cheers, Carissa @ Notion

Reply from NotionJun 12, 2020

Hi James, Thanks for your review. I understand that your ticket regarding the leak in your kitchen is still open on our support desk. I wanted to extend another apology for the time that it has taken to discuss this situation on our end. I assure you that our team will follow up with more information regarding this situation as soon as I have any other information that I can share. Please feel free to follow up on the original ticket if you have any other questions that we can answer in the meantime, Best, Julian @ Notion

Reply from NotionAug 18, 2020

Hello, Thank you for the review. Our apologies for the delay! We are always looking to expand the Notion system and we appreciate the feedback. I'll be sure to share this with the team. Best, Aurora @ Notion Support