SpruceReviews of getspruce.com

Reply from SpruceJul 23, 2025

Thank you so much for the wonderful feedback! We're thrilled to hear you've had consistently positive experiences with Spruce. It’s great to know that the app, support team, and housekeeping services have all met your expectations. We look forward to continuing to support your home care needs 💚

Reply from SpruceJul 18, 2025

We’re sorry to hear you had a disappointing experience. It sounds like there may have been some confusion — Spruce is a home services platform, not a retail product. If you were referring to a cleaning or other in-home service booked through our platform and something didn’t meet your expectations, we’d really appreciate the opportunity to help. Please reach out to us directly at [email protected] so we can look into your situation and work toward a resolution. We’re here to help and take feedback like yours seriously.

Reply from SpruceJul 11, 2025

We’re very sorry to hear about your experience. This absolutely isn’t the standard we aim to provide, and we understand how frustrating it must have been to schedule in advance, only to be left without support when it mattered most. While we’re glad your card was refunded promptly, we know that doesn’t make up for the inconvenience and disruption. We appreciate your feedback and are actively working to prevent these types of scheduling issues in the future. If you’re open to it, we’d be glad to make things right — please reach out to us at [email protected]. Thank you again for sharing your experience.

Reply from SpruceJul 11, 2025

Thank you so much for your kind words! We're thrilled to hear that Natalie and her crew delivered a fantastic experience — quick, professional, and thorough is exactly what we aim for. We know it's not always easy to trust a service when you've seen mixed reviews, so we truly appreciate you giving us the opportunity. We're so glad it was worth it, and we hope to serve you again soon!

Reply from SpruceJul 10, 2025

We’re very sorry to hear about your experience and truly appreciate you taking the time to share this feedback. What you’ve described is absolutely not the standard we aim to uphold, and we understand how frustrating and disruptive repeated no-shows and miscommunication can be — especially after you’ve spent time preparing. To clarify a few things: - Our cleaners should never arrive outside of the confirmed service window, and we sincerely apologize if that happened. Entering a home unexpectedly is completely unacceptable and we will follow up internally to ensure this is addressed. - Our cancellation policy is designed to help our cleaning professionals plan their schedules, but we understand that flexibility is also important — especially when there are service issues. We’ll be reviewing this experience to identify where breakdowns occurred and how we can better support our customers in the future. If you haven’t already, please feel free to reach out to our team directly at [email protected] so we can ensure any outstanding charges are addressed and help make this right. We sincerely apologize for the inconvenience caused and appreciate the opportunity to learn from this.

Reply from SpruceJul 9, 2025

Thank you for sharing your feedback, and we're truly sorry to hear about your experience. While we always strive to complete services as scheduled, there are rare cases where conditions fall outside the scope of what our teams are equipped to handle. We apologize for the inconvenience this caused, especially during a move-out. If you believe the refund issued was incomplete, please don’t hesitate to reach out to us at [email protected]. We’d be happy to review the service details and make any necessary adjustments to ensure you’re properly refunded. We appreciate the opportunity to address this and improve your experience.

Reply from SpruceJul 8, 2025

Thank you for the wonderful feedback! We're so glad to hear the app was easy to use and that the cleaning team delivered a reliable, stress-free experience. We truly appreciate your recommendation!

Reply from SpruceJul 2, 2025

Thank you for your feedback. We're very sorry to hear about the inconsistencies and overall frustration you've experienced with our service. We understand how disappointing it is to receive anything less than a thorough and dependable cleaning—especially after giving us multiple chances. When reviewing service concerns, we base our resolutions on the checklist for the cleaning booked, the before-and-after photos from our team, and any supporting materials customers share. While your feedback has been shared directly with the cleaning team for coaching, we regret that our response didn’t reflect the level of care or accountability you expected. We appreciate your past business and will take your experience into account as we continue working to improve consistency and customer satisfaction.