AppleReviews of getsupport.apple.com

I have a problem with my Apple gift card

I guess we're all getting screwed by them. I have a set of 90day old Beats Powerbeats Pro quit working correctly. Had to get a $325 hold in my bank account in order to get replacement. When I got the individual pieces (yes all sent separately) the case wouldn't hold a charge, the right bud just played the low battery tone and the left bud wouldn't work at all. Wouldn't even take a charge much less hold one. This time I took them to the store where the verified they were junk and sent home empty handed as they sent mine off and no loaner or even a product in store. Finally get another set ant they as well are useless. The right bud has no sound. After hours spent on the phone, sitting on a box in the store(what is it? A barn?), and then more on the chat and phone being hung up on repeatedly as they want to try replacement a third time in which I refused as they keep getting worse. Now I am simply stuck out $200+ and got a set of junk buds and a year of apple plus which I also had to pay for and yet is absolutely useless as well.

At first, contacting customer support seemed safe. I was redirected to nebula, who promised to clear up the situation with my missing horoscope. Instead, I was charged for an email response marked processing fee. The response was unhelpful, just a general statement. Every attempt to get a solution resulted in more small charges. it fell like customer support itself had become a trap

I contacted support thinking it would help close my account. The first reply looked like a copy-paste template. The second came with an invoice for a 'manual review'. I never agreed to pay for answers, but Nebula still charged me. Every follow-up message seemed to risk another withdrawal. Instead of support, I got drained

I used nebula's email expecting fix. Instead they added a 29 dollars processing fee after my email. No solution came with it

I expected support to guide me through a billing issue. Instead the "free" app witch called nebula treated my question as a paid service and billed me again before answering

Followed the getsupport flow and wrote their team about a missing report. The reply said my case required a 'manual review' and Nebula added a $39 fee before answering. Still no report delivered

Wrote to ask about charges appeared twice. Nebula responded wit ha $35 support fee added automatically. I still got no clarification