Average
Based on 5,549 reviews
Zealthy3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
5,549 approved reviews, newest moderated first
Hillary M.
I needed a refund and it was quick and easy and everyone was very helpful, communicative and efficient.
Reply from ZealthyMar 22, 2024
Thanks for your feedback. Glad we were able to resolve your issue.
meganne F.
Zepbound has been just what I needed. The convenience of using Zealthy has been priceless
Reply from ZealthyMar 22, 2024
We are delighted to know that you had the best experience with your weight-loss journey with Zealthy. Your positive feedback motivates us to continue helping more people achieve their weight-loss goals. Please be assured that our team is always available to support and assist you with your weight-loss journey.
Michael G.
Waited 2 weeks for them to submit my prior authorization to my insurance. Then I had to wait another 10 days to hear back from my insurance. It was denied because my labs weren’t included. Instead of them asking for me to submit my labs they sent in a Prior Authorization request for Wegovy. Which is already covered by my insurance but it is unavailable at any pharmacy I contact. Their marketing for the compound medication is very Aggressive. Upon cancellation of my membership they send threatening emails regarding the prior authorization they submitted.
Reply from ZealthyMar 26, 2024
We sincerely apologize for the inconvenience caused by the non-approval of your prior authorization request. We understand that waiting for a long time can be frustrating, but please rest assured that our team is actively working on your prior authorization request to get it approved within the given time. Our team has already sent you a message regarding this concern and provided you with updates. We will also share your feedback about this experience with our team to improve the quality of service we provide to our members. We appreciate you sharing your feedback with us!
Adam G.
This company is very concerning. I have used telemedicine for over five years ago from other platforms and never had issues like I’m having with Zealthy. Zealthy has charged over $500 to my credit card and three weeks later I can’t even get a tracking number for my medication. From an order placed on 3/4, they are saying it will be another 8-9 days just to get a tracking number, and it’s now 3/21. Again, this is just to receive the tracking number. In addition, they have not (or will not?) transfer my prescription which was issued last month to my local pharmacy. I don’t understand how a company in the medical business can operate like this. 3/23 Update. Still no further information and no shipping information. I nonetheless keep receiving a flurry of emails asking me to extend my membership, that my prescription is about to expire, prompting me to transfer my prescription to a pharmacy (and then being told this isn't allowed - by Zealthy). Now I'm being told to disregard all of the emails. I should note, I prepaid 3 months of treatment on 3/4 and as of 3/23 can't even get a shipping number from their customer service. How are you helping Zealthy? 4/30 Update: I finally received one shipment almost a month later. Now, I’m completely out of medication and literally right back to square one. Each person responding in the portal gives me conflicting responses and now they are saying the same story about backlogs. This is insane.
Reply from ZealthyMar 21, 2024
Hello Adam, thank you so much for reaching out and providing us an update on how your Zealthy experience has been going. We are so sorry to hear that you have yet to receive your missing vial. We reviewed your account today and see that we have reached out and refunded you for this vial. If there is anything else we can do to help please feel free to email us directly at [email protected] with the Subject "Ticket #56224Lydia". We are always more than happy to help you out further!
Taylor
Really enjoying this company. Constant contact with my team, down 10lbs and feeling really good. They offer great advice and guidance and work with my needs to ensure I get the best results.
Reply from ZealthyMar 21, 2024
We are delighted to hear that you had an excellent experience with your weight-loss membership through Zealthy and have already seen significant results. Your positive feedback is highly appreciated and encourages us to continue helping more individuals achieve their weight-loss goals. Please know that our team is always available to support and guide you throughout your weight-loss journey.
Nicole N.
Staff is extremely helpful as is the website. So far I'm 3 weeks in and down 4 pounds!
Reply from ZealthyMar 21, 2024
Thank you for sharing your positive feedback with us. We are thrilled to hear that you have seen significant results in just three weeks and that our team has been so helpful with your weight loss journey. Your kind words inspire us to continue supporting individuals in achieving their weight-loss goals. Please know that our team is always available to provide assistance and support throughout your weight-loss journey.
William
Every thing came in the mail as promised
Reply from ZealthyMar 21, 2024
Thank you for your feedback on our services. We are dedicated to providing the best experience for our members and are thrilled to hear that your medication was received without any issues.
Stephanie B.
Charged my card $449 after I cancelled and never sent any medication. Will not refund me my money. They basically stole $449 and they still try to take it every month. I had to freeze my credit card so they can’t charge it anymore. Horrible.
Reply from ZealthyMar 21, 2024
I am sorry to hear that you have not received your medication, and we sincerely apologize for the inconvenience this has caused. Our team has already contacted you to address your concern about the charge. Please know that we are committed to providing you with the best possible care and working with you to achieve your weight-loss goals. Your feedback about this experience will be shared with our team to ensure that this does not happen again.
