Reply from ZealthySep 22, 2025
Hello Stacy! I am so sorry to hear that you have not had the best experience, and there was confusion about how our program works. You do pay a monthly weight loss membership fee to be able to have access to a Provider and Weight Loss coach. As well as having us work with the pharmacy, and if requested, your insurance directly. If your insurance does not cover your prescription, then we can prescribe non-GLP medication, which comes free with your membership, or GLP medication that comes at a separate fee. We offer 1-month, 3-month, 6-month, and 12-month options. When ordering a 3-month or more supply at one time, we offer a 20% discount. If you can not afford 3 months, we have a 1-month option.
It does sound like you do have an active membership with us, since you are seeing a monthly fee. You are able to cancel the service anytime using our app or any browser. Heading to the My Profile section and hitting Manage Membership, we walk you step by step on how to cancel. If you are still running into trouble, I would be happy to assist. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
