Gexa EnergyReviews of gexaenergy.com

Reply from Gexa EnergyOct 23, 2026

Hi Soula Dean, We’re sorry to hear about your experience and understand your frustration. We value your loyalty as a long-time customer and would like the opportunity to review your account and discuss the options available to you. Please contact our Escalation Team at [email protected] or 713-961-9399 and request the Escalation Team. We look forward to speaking with you and addressing your concerns. Sincerely, Gexa Energy, BW

Reply from Gexa EnergyOct 16, 2026

Hello Kamel T, We’re sorry to hear that your experience with Gexa Energy left you feeling this way. We understand how disappointing it can be when your rates, contract terms, or overall experience turn out differently than you expected. Unfortunately, we weren’t able to locate an account using the information provided in your post. We’d really like the chance to speak with you, learn more about your concerns, and review the account details with you. Please contact Gexa Energy Customer Care at 1-866-961-9399 so our team can assist you further. We appreciate you bringing your concerns to our attention and hope you’ll allow us the opportunity to help. Kind regards, Gexa Energy Customer Care

Reply from Gexa EnergySep 21, 2026

Thank you for sharing your experience. We are sorry to hear about the frustration you've encountered regarding your energy plan, billing expectations, cancellation fee, and the difficulty reaching support. We understand how concerning this situation can be, especially when it impacts your comfort at home and confidence in your energy service. We would appreciate the opportunity to review your concerns in detail and better understand what occurred. Our team has attempted to reach you to discuss your experience, but we understand the calls may have come at inconvenient times. Please send an email to [email protected] with the subject line "Corporate Escalation." In your email, please include your basic contact information and a convenient date and time to reach you. This will allow our team to review your concerns, discuss your experience, and work toward a resolution that addresses your questions regarding your plan, usage, and billing. We value your feedback and appreciate the opportunity to assist you.

Reply from Gexa EnergySep 2, 2026

Dear Lmich, Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience you experienced, and we want you to know that your concerns are important to us. We regret to hear about the difficulties you encountered when trying to reach our team, and we completely understand how challenging long wait times and communication barriers can be. This is not the experience we strive to provide, and we are truly sorry we fell short of your expectations. Your feedback regarding our representatives' accessibility and communication is something we take seriously and will share with our leadership team. We also appreciate you bringing to our attention your concerns regarding the paper billing fee and our security verification process. We understand how important both transparency in billing and the protection of your personal information are, and we value your perspective on these matters. At this time, we were unable to locate an account associated with your inquiry, and we would genuinely welcome the opportunity to connect with you directly so that we can better understand and address your concerns. Please feel free to contact us at [email protected] with any additional details regarding your experience. To help ensure your inquiry is routed appropriately, please include "Corporate Escalation" in the subject line of your email. Our team will be happy to review your concerns and work with you toward a resolution. We value your feedback and appreciate the opportunity to assist you. We look forward to hearing from you. Sincerely, Gexa Energy Customer Care Team

Reply from Gexa EnergySep 2, 2026

Nique, thank you for your feedback. We appreciate the acknowledgement of our customer care team resolving your issue in a professional and helpful manner. We strive for 5-star service and are pleased to hear you enjoyed your experience. Thank you for being a valued customer. We look forward to serving you for years to come!

Reply from Gexa EnergyAug 7, 2026

Hi Stephanie, Thank you for sharing your feedback — we're sorry to hear about your experience and completely understand your frustration. We'd love the opportunity to look into your account and address your concerns directly, but since we only have your first name, we're unable to locate your account at this time. If you'd like further assistance, please call us at 1-866-961-9399 or email your name, account number, and phone number to [email protected] and request assistance from our Escalation Team — we're happy to help make this right. Sincerely, Gexa Energy

Reply from Gexa EnergyJul 27, 2026

Hello Rodney Hayes, We sincerely apologize for the frustration this has caused, and we completely understand how important it is to have a simple and reliable way to manage your payments. We would love to resolve this for you; however, we were unable to locate your account and contact information in our system. Please give us a call at 1-866-961-9399, Monday – Friday 8:00 a.m. – 6:00 p.m. CST, and ask to speak with our Escalation team — they will personally assist you in getting your autopay set up and ensure your concerns are fully addressed. You may also reach us at [email protected]. We look forward to hearing from you!

Reply from Gexa EnergyJul 2, 2026

Thank you for sharing your experience. We understand how frustrating it can be when energy costs increase unexpectedly, and we appreciate the opportunity to address your concerns. Energy bills can be impacted by several factors, including usage, seasonal weather, utility delivery charges, and plan terms. We want our customers to have a clear understanding of their bill and available options. We'd love the opportunity to revisit your account, clear up any questions you have, and determine if there is a more suitable plan for your usage needs. Please provide your account details to [email protected] and we can review your individual usage needs.