Reply from Gift Baskets OverseasOct 21, 2016
Dear Milica,
Please accept our sincere apologies for the unpleasant experience we have become.
As we advised earlier, the gift was delivered on the requested date to the requested address and left at a safe place. You are welcome to track the delivery here:
https://www.ukmail.com/manage-my-delivery/manage-my-delivery
Consignment number is 3132627000169000
We apologize for lack of timely updates, however, since we depend on 3rd parties, such as shipping companies (UK Mail in this case), we have to adjust to their investigation processes. UK Mail started a formal investigation on Tuesday, regretfully, we haven't had any news from them yet, therefore, we are to act by our own means, not making you wait any longer.
It appears that the gift was stolen from the location OR misplaced due to the matters outside of our control.
We surely comprehend your disappointment and are eager to close the matter to your satisfaction. A full refund has been issued today and should be visible on your account within 2 business days.
We apologize to you and the recipient for a spoiled surprise. Should you give us another chance to serve you, we will do our very best to meet your expectations and issued you a store credit in addition to a full refund.
Regards,
David & GiftBasketsOverseas.com Team