Great
Based on 381 reviews
Givebutter4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Givebutter is the most-loved nonprofit fundraising platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple categories of tools, including donation forms, fundraising campaigns, events, auctions, donor management (CRM), email, texting, and more—all for free, thanks to a 100% transparent tip-or-fee model. As the #1 rated nonprofit software company on G2 across multiple categories, Givebutter is on a mission to power the next billion changemakers.
Givebutter (givebutter.com) has 381 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 299 reviews with 5 stars · Clear filters
Krista
So very helpful - always thoroughly answering my questions and helping reverse my errors on the backend if possible!
Reply from GivebutterOct 3, 2026
We’ve all had those “oops” moments! Glad our team could help get things sorted and answer your questions along the way. Thanks for the kind words, Krista!
Amanda
Talking to a human is 1000% more helpful than speaking with AI. Service was great and helpful.
Reply from GivebutterOct 3, 2026
Sometimes you just need a real human! We’re happy our team could step in and help. Thanks for the love, Amanda!
Joanna B.
Our experience with Givebutter has been excellent. The platform is well designed, easy to navigate, and makes managing fundraising campaigns straightforward and efficient. I was especially impressed by the support I received from their help desk specialist. The specialist worked patiently and diligently with me over the course of two days to troubleshoot an issue. When we determined that the issue was caused by something on my end, the specialist continued to be gracious, encouraging, and professional. The combination of a strong, user-friendly platform and truly exceptional customer service makes Givebutter stand out. I would confidently recommend it to other organizations seeking an effective and well-supported fundraising solution.
Reply from GivebutterOct 3, 2026
This is so lovely to read, Joanna! We’re really glad our team could stick with you until everything was figured out. That’s exactly the kind of support we want you to have, no matter where the issue ends up coming from. Thanks so much for the recommendation and for taking the time to share this!
Greg
Kim provided quick, professional and accurate assistance. Her instructions were easy to follow, solved the issue and she stayed online to be sure that everything was as required. She is the perfect customer support model.
Reply from GivebutterOct 3, 2026
Kim is going to love reading this! So glad she was able to stick with you and make sure everything was working as it should. We’ll be sure to pass this along to her. Thanks so much, Greg!
Peter J.
Givebutter is an amazing platform, but even better, they have actual customer support! Some kind of caching issue arose, that was totally perplexing me and the AI support. Rather than looping me through useless hoops and making me want to scream (like AI support every other company in the world), the AI quickly identified it could not help, and quickly connected me to human support. AJ, then reviewed the issue, identified the root cause, and helped me resolve it and get going!! My experience with Givebutter support is night and day difference to practically every other company, app, website, organization, etc. that I have to deal with, and it made my day!
Reply from GivebutterOct 3, 2026
This absolutely made our day! So glad AJ was able to jump in, figure out what was going on, and get you back on track. We’ll definitely make sure your kind words get back to AJ too. Thanks for sharing the love!
Megan A.
Love this platform! Givebutter makes running nonprofit fundraising so easy and customizable. We highly recommend the platform to anyone looking for a way to raise funds for their organization online. Great customer service.
Reply from GivebutterOct 3, 2026
Ahh, thank you, Megan! We love hearing that fundraising has been easy for your team, and the recommendation means a lot to us. So happy to have you in the Givebutter community!
Betsy A.
I needed to modify an auction listing after there was a bid on it and could not find any helpful information at the Help Center. Nor could I initiate a live chat. Reluctantly, expecting a wait of the ever-popular 48 hours, I sent an email to Givebutter. Astoundingly, I received a response with a usable solution within 6 minutes! Excellent customer service!!
Reply from GivebutterOct 3, 2026
Now that’s the kind of surprise we love! So glad we could get back to you quickly and help get things sorted. Thanks so much for the kind words, Betsy!
Deborah Scotto Deb S.
Reyma was very helpful. She tested the issue herself and explained to me how it works.
Reply from GivebutterSep 22, 2026
Thanks so much for sharing, Deborah! So happy to hear Reyma was able to help and even test things out to make sure everything was working as expected. We’ll make sure she gets your sweet shoutout! Thanks for being part of the Givebutter family!
