ICDSoftReviews of icdsoft.com

I started using ICD Soft in 2003 and currently run 4 websites with them, each on their own hosting platform. In all of my years not only have I not had 1 single issue/problem with them, but they continually go above and beyond to help me. I am a musician and not a programmer/web designer, yet they always help me navigate any issue I have on my end with their platform. 24 years of absolutely the best service I could ask for. Its todays world that is unheard of.

Best technical support and customer services Don't miss that hosting!

I had an excellent experience with ICDSoft's technical support. I needed a secure way to manage a PostgreSQL database running on my hosting account. Their team responded remarkably quickly, even late at night, and took the time to check my specific server configuration. Instead of giving me generic instructions, they recommended a practical solution using Adminer and a Unix socket, without requiring changes to my working database configuration. I followed their instructions, and everything worked perfectly. Professional, knowledgeable and genuinely helpful support. Highly recommended!

We have used ICDSoft for our hosting for going on twenty years. They have always been super responsive and helpful on every technical issue we have faced. I can always count on a precise and well conveyed solution to any support request.

ICDSoft's support team is so knowledgeable. I've used other hosts, where I was responsible for everything. ICDSoft is always updating their security, and when I have questions, they're well-informed. They can make recommendations to increase security as well.

Изключително разочароващо обслужване и крайно непрофесионално отношение към клиентите! Постоянни проблеми с хостинг услугите, прекъсвания на сайтове и сериозни притеснения относно сигурността им при хакерски атаки. Когато възникне проблем, вместо адекватна реакция, съдействие и поемане на отговорност, получавате неубедителни обяснения и опити вината да бъде прехвърлена върху клиента. Обслужването е далеч от професионалното ниво, което би трябвало да предлага една хостинг компания. Същевременно непрекъснато се предлагат или изискват допълнителни платени услуги, вместо клиентът да получава надеждна услуга и реално решение на проблемите си. Особено възмутително е отношението към дългогодишни клиенти и поставянето на кратки, практически неизпълними срокове за преместване на хостинг акаунти, включително през почивни дни. Не препоръчвам на бизнеси, за които надеждността и сигурността на сайта са от съществено значение. Един онлайн магазин не може да си позволи постоянни прекъсвания, несигурност и липса на адекватна техническа поддръжка. Клиентите плащат за надеждност и професионализъм, а не за постоянни проблеми и допълнителни разходи. Extremely disappointing service and highly unprofessional customer support! Constant hosting issues, website downtime, and serious concerns about website security due to recurring hacking incidents. Whenever a problem occurs, instead of receiving effective assistance, clear explanations, and accountability, customers are met with excuses and attempts to shift the blame onto them. The level of customer service is far below what you would expect from a professional hosting provider. At the same time, there are constant attempts to push additional paid services instead of providing a reliable hosting solution and properly resolving existing issues. What is particularly unacceptable is the way customers are treated and the unreasonable deadlines imposed on them, including demands to migrate hosting accounts within just two days, even when those days fall on a weekend. **I would not recommend this company to businesses that depend on a reliable and secure website.** An online store cannot afford constant downtime, security concerns, and inadequate technical support. Customers pay for reliability, security, and professionalism — not recurring problems, additional expenses, and a complete lack of accountability.

I have been using ICDSoft for website and email hosting since 2006, and I cannot praise them highly enough. Their service is reliable and their control panel is easy to use. The best thing about them is their customer support. They have always responded to my requests for help very promptly. Quite often my questions relate to problems I have caused myself, yet they are always willing to work through the issues with me and get things working again. On 20 October 2026, two critical PHP vulnerabilities (CVE-2026-109618 and CVE-2026-109619) were made public. By the time I read about them on 21 October, ICDSoft had already deployed the official PHP security updates for PHP 8.2 and newer on all their servers, as well as security patches for older PHP versions, including legacy releases. Their dedication to providing a good, secure service to their customers is very reassuring.

Icdsoft and their support site are outstanding in their service and support. We have been using them as our servers for the past 19 years and have never had anything but brilliant support. Often well beyond what eould normally required.