Gizmogo.comReviews of gizmogo.com

Reply from Gizmogo.comSep 25, 2026

We’re sorry for the frustration with your evaluation, and we apologize that we did not include enough detail in the testing report. Our unpacking video shows that the console housing was damaged when it arrived. The package also had very limited protective bubble wrap. While we cannot confirm when the damage occurred, we highly encourage all customers to pack their devices safely and securely with enough protection to help prevent possible damage during shipping.

Reply from Gizmogo.comAug 6, 2025

Hello Eddie. Thank you for your feedback. We were unable to locate a completed order under your information. Please note that the Xbox 360, released in 2005 and now discontinued, holds no current market value. For this reason, the estimated value is $0.00. Which is the same information you will find in our website. At Gizmogo, we prioritize transparency. If a device has no value, we inform customers before shipping so they can decide whether to recycle or keep it. If you have any questions or would like to check the value of another device, feel free to reach out. We’re always here to help.

Reply from Gizmogo.comNov 8, 2024

Thank you for reaching out. We’ve been trying to contact you since 9/10 regarding your order. After checking our system, we currently do not have a record of your order. Please reach out to us through voicemail, email, or our website's live chat, and we’ll be happy to assist in resolving this matter.

Reply from Gizmogo.comAug 23, 2024

Hello Steve, We understand the concerns raised regarding the recent shipment. Upon receiving the package, we followed our standard protocol of recording the unpacking process. The package arrived with only the top side sealed, while the bottom side was not taped properly—it was simply folded into an X-pattern. We found only one phone inside. The recording was sent to the customer. We immediately initiated an investigation with FedEx, who has acknowledged responsibility for the missing devices and is processing a reimbursement. As a company that handles high-value electronics, we prioritize transparency and accountability. We appreciate the customer’s patience and are committed to ensuring a swift resolution. Thank you for your understanding.

Reply from Gizmogo.comJul 22, 2024

Hello Linda, We apologize for the misunderstanding. We want to clarify that Gizmogo is an electronics purchaser and not a retailer. We buy used electronics, not sell goods. However, if you have any questions, please do not hesitate to contact us. Thank you.

Reply from Gizmogo.comMar 15, 2024

Hello Anthony, We want to assure you that our primary objective is to guarantee the satisfaction of our clients. On Friday, your devices were prepared and ready for shipment. However, you contacted our office, expressing uncertainty about how to proceed. We offered you four different options to assist with your order: 1. We can arrange for the return shipment of your devices. 2. We can wait until the 15-day probation period that you have left with Verizon is over. 3. We can pay the full amount if you provide your purchase receipt. 4. We can purchase the devices for parts. Upon returning to our office on Monday, we discovered a review on BBB alleging that we were withholding your devices and refusing to pay you the full amount, only parts. We would never compel any of our customers to proceed in a manner they are not comfortable with. We have explained to you several times that our policy does not allow us to purchase devices that are still under contract with a carrier. Under no circumstances would we retain your devices or force you to proceed in a manner that would leave you dissatisfied. Despite the inappropriate language used during our conversations and your discourteous behavior, we maintained our professionalism and continued to provide you with the best customer service. However, you began sending messages to us through WhatsApp, live chat, and email. On one platform, you requested payment, while on another, you asked for your devices to be returned. Not to mention the numerous threats to sue us and report us. We had to ensure we were proceeding the correct way, which was made very difficult due to the confusion caused by the numerous different messages requesting different things. However, we have returned your devices, and they arrived today, 3/15/2024, at 12:22 pm. We apologize if we were unable to purchase your devices. Nevertheless, we will consistently offer a variety of options to our clients, enabling them to make the decision that most effectively meets their requirements. Thank you.

Reply from Gizmogo.comJan 2, 2024

Hello Daniel, We sincerely apologize for the inconvenience you have encountered. When you placed your order, you claimed it to be in GOOD condition. However, after inspection, the device had deep scratches and was not in good condition. Our offers are based on a variety of factors, including the phone's condition, market trends, and our own operational costs. We do allow for negotiation within a reasonable range, but ultimately the final price is determined by the actual condition. As we stated before, the device you sent had deep scratches and makes it difficult for us to resell an older phone with cosmetic imperfections since we have to refurbish it. Upon receiving orders, we dispose of original packaging items due to sanitation requirements and provide new accessories when we resell the device. However, we only became aware of your concern over the missing packaging through the negative review you left prior to this one. We then quickly contacted you and sent over your packaging and adapter, with a FREE charger, and provided you a tracking number via email. We strive to offer the best solutions to our customers, so if there are any inconveniences, we encourage you to contact us via phone call or email first. Our main priority is to keep our customers happy. Thank you for understanding.

Reply from Gizmogo.comAug 14, 2023

Hey Greg, I was actually the person who was in contact with you, I did inform you that the models weren't the same than you actually said you had but we were willing to work with you. Also, I spoke to you before the complaint was made and from what I recall you were being rude and didn't want the device back. I can insure you that all our reviews are from customers that have been in contact with me, we did have a customer service change during the time you sent in your device, so I do want to apologize for the wait, however I can insure you that has been changed since then, and we actually spoke again after this review and you were satisfied with the payout. Once again I do apologize for any inconvenience but we are a small business and we are doing out best to help all customers. Thank you